Zach07
Posted by

please help me

5 Replies

Latest reply: 1,330,424,955,229 by MissTennis1
  • Url to reply

    Re: why my laptop can't connect it?
    MissTennis1

    Hi Zach07,

     

    thanks for posting.

     

    Before I can help you I need you to pass me some information. Which miCoach device are you using? Pacer (black device for training)? or are you using the SPEED_CELL? (green and black chip)? Also, which laptop do you have? a PC or Mac? and which OS does your laptop has? Windows XP, Vista or 7? On in case of Mac, is it Power PC or Intel based?

     

    Cheers!

     

    MissTennis1

    Your miCoach Team

    Answered by miCoach
    • Url to reply

      Re: why my laptop can't connect it?
      Zach07

      Hi Miss tennis,

       

      i using speed_cell,that green black one.

      dell laptop,windon 7 intel based.
      please help me!!

      • Url to reply

        Re: why my laptop can't connect it?
        MissTennis1

        Hi Zach07,

         

        thanks for your reply.

         

        First of all I want to share with you a video that shows the basics on how to use the SPEED_CELL with the USB for PC/Mac. It will give you a general overview on how to use the device: http://vimeo.com/32904917

         

        Make sure that you have the last version of the Manager installed in your computer. To do that please follow the next steps:

         

        1. Run the miCoach Manager.
        2. Right click on the small miCoach icon showing in the taskbar and go to "Check for Manager update".
        3. Update the manager.
        4. Close the manager completely after the update. To do that right click on the miCoach icon in the taskbar and click "Exit".
        5. Run the manager and try to sync the SPEED_CELL again.

         

        If after this you cannot sync the SPEED_CELL it might be that the drivers were not installed correctly, so please try the following steps:

         

        1. Uninstall the miCoach Manager
        2. Remove the USB CONNECT from your Windows Device Manager (will show up as "libusb-win32")
        3. Unplug the CONNECT from the USB port
        4. Plug it in again and let Windows install the drivers
        5. Reinstall the miCoach Manager and try to sync your SPEED_CELL again

         

        To do this, you have to make sure that you have administrator rights in your laptop.

         

        Try it and let me know how it goes!

         

        Cheers,

         

        MissTennis1

        Your miCoach Team

        Answered by miCoach