I purchased the MiCoach Pacer and my computer won't recognize it. I haven't been able to get a response from customer support. Here's what I've tried:
From the FAQ's
STEP 1Firstly make sure your miCoach Pacer is fully charged. Follow these steps:
When you are ready to run…STEP 2
STEP 3If your Pacer seems frozen, the narration is silent, all of the LED indicators are on, and nothing happens when you press any button or if you slide the Mode switch to “off”.Try re-setting your Pacer:Here’s how to do this:
Note: Doing this will NOT erase data from your Pacer (assuming the workout was successful saved before the crash). It simply unfreezes or restarts your Pacer so that it can resume operation. It will NOT erase any workout definitions or narrations, and will not change the firmware on the device. It does not require you to re-pair with your Stride Sensor and Heart Rate Monitor. It’s just like rebooting your computer.
If you have tried the above options and your Pacer is still totally unresponsive, please contact the miCoach Customer Support team. We will be happy to help you.
Does anyone else have suggestions? Has anyone had luck in getting a refund?
Thanks for the post.
Wow, I can see that you have tried many things. Sorry to hear that nothing could help you to resolve your issue.
Can the Manager recognize the Pacer when it is connected? Could you please check if you can find the Pacer under the device manager? If you can find the Pacer there, please uninstall it as follow:
If the Pacer still can be recognized neither by Computer nor by the miCoach manager, restore your Pacer to its factory setting as instructed in the following FAQ link:
Please let me know how it works.
Your miCoach Team
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