SUPPORT DISCUSSIONS

No Adidas have not agreed to a refund, luckily the company I brought the origonal pacer from graciously replaced it along with the reciept. There for this means I have a new reciept so I am entitled to a refund under the product not fit for purpose criteria. I have contacted Wiggle and asked them to clarify this, hopefully this will be an easy proccess as they appear to be a company who care about their customers and have great customer service. I will update more tomorrow as with it being Sunday I am not expecting a response until Monday. If they do refund I shall purchase my sportsband from them also I may treat myself to a new pair of trainers with the money left over from the sportsband being £60 cheaper.

Ha ha ha Dr Xous, wonder if it will work mmmmmmm

Well I did do the update that micoach posted this morning and guess what...it never worked ha. The whole thing has been packaged up and sent off today. As soon as I get my refund I shall be getting the Nike Sportband. I hope you can get it sorted Barearse, not good news when your training for a marathon. The one bonus to Micoach was the person telling you in your ear to speed up, slow down (when it worked). Never mind I see the nike site will help you prep for run ect so I think I'm grown up enough to listen to my heart and know when to speed up slow down. To bad Adidas couldn't sort it for me, never tought I'd ever go to nike, just goes to show aye. Surely you should be able to return defective product to an Adidas store, especially as you have documentation. Then again you have to wait for them to tell you to and as the last three weeks have shown, they are in no hurry.

ive been reading this post hoping to find out some good news but i guess not.  now my pacer won't even turn on after an attempt to factory reset it.  I bought my pacer after my nike plus sports ban pooped out after less than a year.  I guess it's time for a garmin or no device at all.

Well I can confirm that Wiggle have refunded all of my money for a faulty product. I understand Nike have had their problems however - I am under the imprssion (lots of blogging) that the sportband 2 has been upgraded with non of the issues. I'm off to treat myself to one as well as some new trainers though not neccessary Nike as you can little poch things to put the sensor in. Good luck all of you really hoping it is sorted. Think I may hang arouind on the forum just to see if it does and what happens next. Will also let you know how I get on with the sportband (I may well be jumping the frying pan into the fire).

I hope for you Darren that the new one works. Mine did not! As you can see the result is I no longer have a pacer .