SUPPORT DISCUSSIONS

Hi everyone,

DarrenC I totally agree with you, every time the pacer gets an update its a hell. Now I got (mandatory i dare say because of no choice to refuse it) the 3.26 and at first use the pacer start whistling immediately after the the sensors search and no workout is available for selection.

I tryed everything to fix it and it seems that only the original set up could work, but in that config you are not able to synch the pacer because you're forced to download the new firmware that, again, is totally bugged.

It is not serious that a company with a name like adidas has makes so few accuracy in maintain its own products.

Hi,

I have been using my pacer with loads of joy since march 2011. I've had some problems, mostly around the time when new firmware came out, but nothing that couldnt be solved.

Now, having come back from vacation, I went for a run, tried to sync and it did not work.

Upon plugging in the pacer, the manager shows a message that it has detected a speed_cell, then that message disappers, and nothing, no speed_cell no pacer, no nothing detected.

Any help would be appreciated. Cant mess around on the diagnostics tab either since my pacer is not detected.

Cheers,

Hi Nahrok,

Thanks for posting.

Please make sure that your USB cable is in good conditions and properly plugged in. I would recommend you to try with another USB and allow the drivers to install properly. If after trying your Pacer with another cable this is still not being detected by your computer please try to uninstall and re install the Manager and try again. If that does not make any difference, please try the following steps:

1. Plug in the Pacer to the computer. Make sure that the miCoach manager is not running on your computer. If it starts automatically, exit the miCoach manager completely.
2. Uninstall the Pacer from the device manager as follow : Go to Start> Control Panel> Device Manager> USB Controller> USB Mass Storage device. Check if you can find following hardware IDs under the detail: "USB\VID_1ED6&PID_EEE7….." or "USB\VID_1ED6&PID_AD34….."  If so, please uninstall the device.
3. Unplug the Pacer.
4. Restart the computer again and quit the manager if it starts automatically.
5. Plug in the Pacer.
6. Let the computer fully install the Pacer .
7. Start the manager and see if the Pacer can be recognized by the manager.

Please let us know how it goes. I look forward to your feedback.

MissTennis1

Your miCoach Team

Hi Prefontaine,

Thanks for posting.

I am sorry you are having issues with your Pacer. I checked our system and couldn't see an email in the inbound or any trace with any of our agents. However, one of our agents will reach you out as soon as possible. Please check the email account that is linked to your miCoach account. Sorry for the inconvenience.

Regards,

MissTennis1

Your miCoach Team

mine dont detect stride sensor + random connection issues to the web and computer

Hi miCoachers,

The original post of this thread concerns a past update which is no longer applicable, as it took place in July of 2011.  Since that time we have done various website and pacer firmware updates, which have improved the stability of operating and syncing the Pacer and have enhanced the overall miCoach experience.

As a result, we will be ending this thread.  If you have further questions or concerns about your Pacer, we encourage you to search the Pacer Discussions area of the Support Site for a conversation which answers your question.  Or start a new thread if you can’t find what you need.

We value your involvement as part of the miCoach community!  Thanks and Happy Training!

Your miCoach Team