SUPPORT DISCUSSIONS

Ian, you are right, it would be drastic.

But I hope that it also sends a clear signal to Adidas.

I, like many other very disgruntled users, have paid full price and expect a full product.

We did not request an update. As a result, hours have been spent trying to resolve the problem only to discover new problems.

Data has been lost. New data is corrupt. Functions are not working. Irritation is overflowing. Faith in Adidas diminishing rapidly.

Current status (based on one workout)

- pacer synchronization finally works

- unsolicited forum emails have finally stopped

- corrupt results (like a 3 second km) have vanished

However, it is a new day day and, of course, a new problem developed:

I was unable to access my GPS route in miCoach.

This too was something I have always been able to do using the interface app with iPhone 4.

I am not even going to attempt to contact support.

Message 1 to Adidas: if it ain't broken, don't fix it.

Message 2: invest a little more in testing before launching something new. At the end of the day, it will cost you less than the damage to customer perception of the product and brand.

I've got the same problems. Please Help!

Same problem for my MiCoach (and the one of my fiancée). Since last Firmware update:

- Out of battery when charging it to early before a workout (it seems that it drains battery power even when "off")

- Sometimes, after startup, nothing happen (no voice, no device detection) and then we cannot stop it, stays on with green light power turned on (even when putting switch button to "off" position). Only way to unstuck it, is to plug on computer and wait.

- Sometimes, switching on the third position doesn't work, the pacer says "Free training"

This is very disapointing I must say. Hope they will quickly fix with a new update.

This is the answer i received with a link to amonformat utility

Dear miCoach customer,

What  is your miCoach log in email address? I can use it to analyze possible  errors brought by the firmware password on your Pacer.

The firmware update must bring the trouble to the battery and we can fix it up via the following steps. 

Plug the Pacer into the USB port. As long as your Pacer could be read by the miCoach Manager properly, please do the follows,

1  On the Windows PC you can see the tiny green “MI” button on the top  bottom of your desktop, once the miCoach Manager is loaded.

Right  click on it and you can see “Settings”. Go into it you will see the Tap  “Diagnostic”. Please use the 2 functions to erase data and reset the  Pacer back to the factory default.

2 Go to www.micoach.com and log in. Go to Settings, Deselect the Pacer as a device and confirm.  Reselect the Pacer as a device and change the voice narration to a  different language and synchronize

After sync, please listen to your Pacer and see if it has greetings when you turn it on.

Then go online and switch the language to English, make sure the heart rate monitor and the Stride Sensor is selected as an accessories under Settings, and then sync again.

3 The above 2 steps should solve the issue, if not, please use my attached document to solve the issue.

Could you please have a try and let me know how it goes?

4 Could you please also go to the following folder and collect a LOG file and then send back to us to solve the issue as well?

Windows XP: C:\Documents and Settings\<username>\Application Data\adidas\miCoach Manager

Windows Vista: C:\Users\<username>\AppData\Roaming\adidas\miCoach Manager

Windows 7:  C:\Users\<username>\AppData\Roaming\adidas\miCoach Manager

MAC OS:  /Users/<username>/adidas/miCoach Manager

I look forward to hearing from you soon.

Kind regards

...........

We hope we made your experience better!

For further information you are welcome to visit our homepage www.adidas.com/micoach.

I have tried the first solution and now the pacer is charging (will test it later). I doubt it would be a success as i still listen the zx spectrum loading sound from the earphones when i shut down the pacer -i believe it represents current (electricity) that  passes through consuming the battery.

In case of failure i will try the amonformat solution and repost

I followed the steps provided, without changing the voice. I could see the battery problem was solved, but most of the voice commands were not working. I made a new reset on the pacer, changed the voice into another language and then back to the language I liked. It LOOKS like the problem was solved....

Tried the solutions and posted back to the support

Sorry for the strong language

Dear miCoach customer,

What  is your miCoach log in email address? I can use it to analyze possible  errors brought by the firmware password on your Pacer.

The log in email is ******************@hotmail.com

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The firmware update must bring the trouble to the battery and we can fix it up via the following steps.

It didn't only brought trouble to the pacer it removed it up

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Plug the Pacer into the USB port. As long as your Pacer could be read by the miCoach Manager properly, please do the follows,

1  On the Windows PC you can see the tiny green “MI” button on the top  bottom of your desktop, once the miCoach Manager is loaded.

Right  click on it and you can see “Settings”. Go into it you will see the Tap  “Diagnostic”. Please use the 2 functions to erase data and reset the  Pacer back to the factory default.

2 Go to www.micoch.com and log in. Go to Settings, Deselect the Pacer as a device and confirm.  Reselect the Pacer as a device and change the voice narration to a  different language and synchronize

After sync, please listen to your Pacer and see if it has greetings when you turn it on.

Then go online and switch the language to English, make sure the heart rate monitor and the Stride Sensor is selected as an accessories under Settings, and then sync again.

Done  it in Win7. Erased data, reset to factory default, removed pacer,  changed to german , then back again in english The battery prob diidn't  solved. Unplug it for 5 minutes and then you have the pacer charging for  an hour!. The ZX Spectrum loading sound insisted after closing the  pacer PHZZZZZIZZIZIZ. I don't have sound from the mp3 until i open the  pacer( before the update the mp3 worked with closed pacer). The pacer  stopped responding during the workout if i press any button (ex the  center for infos) or after a period of time without any press.After two  workouts the pacer stopped responding, i decided to let it open until  the end of the workout. What a surprise! the datas of the workout were  all there. All i was missing was the guidance (the voice instructions)

Today   i decided to give it a try in Win XP. Again the procedure, this time  changed to Spanish David Villa but no voice during the test. For the  moment the pacer crashes every time i open it. It's more removed!!

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3 The above 2 steps should solve the issue, if not, please use my attached document to solve the issue.

Tried in both win 7 and xp and didn't worked. The amonformat program waited the pacer for hours (not recognizing)

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Could you please have a try and let me know how it goes?

Total,major failure, a big removed ZERO!

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4 Could you please also go to the following folder and collect a LOG file and then send back to us to solve the issue as well?

Windows XP: C:\Documents and Settings\<username>\Application Data\adidas\miCoach Manager

Windows Vista: C:\Users\<username>\AppData\Roaming\adidas\miCoach Manager

Windows 7:  C:\Users\<username>\AppData\Roaming\adidas\miCoach Manager

MAC OS:  /Users/<username>/adidas/miCoach Manager

Attached! (yesterday i saw more log files in the folder but today it's only that)

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I look forward to hearing from you soon.

Kind regards

.......

We hope we made your experience better!

Yes it's surely an  unforgetable X-perience. I am preparing for my 1st Marathon and nothing  works. I'm totally removed! Find a solution and if our pacers are FRIED  as many people indicated we want NEW ones! I DEMAND IT!

Message was edited by: rugby13 - the above message has been moderated and inappropriate words, regardless of how they were written have been removed. Inappropriate language is not allowed on the miCoach Forum. Thank you for keeping the language clean. Your miCoach Team.

ADIDAS you are a complete joke. Just tried you're telephone support number and spoke to someone whose grasp of the english language appeared minimal. He used every excuse to avoid helping me which included "I can't find you on the system", "I can't hear you" and best of all "I can't understand you" just missing out on the top three was "my system has stopped working"

Looks like a job for Trading Standards if ADIDAS are unwilling to do anything.

So I decided to play around myself. The software would not do a factory reset, just threw up an error. I then carried out a factory reset using the centre button, and a pin in the reset hole on back. Once this was carried out I then attached my Pacer to my PC started micoach software and it carried out a full sync without any problems.

Will be running later so will see if it works ok. Have started it up and everything appears ok, we shall see.