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23 Replies
LAST POST: Jan 23, 2013 10:58 AM by williamch

Having trouble activating

FraserJopp
2 posts

I've downloaded the android app, entered a passcode, then get 'OOPS micoach had trouble activating.Try again now?' over & over again.

 

Any ideas?

 

Thanks

May 13, 2011 10:34 AM
  • |
  • Posted on May 13, 2011 10:34 AM

  • Re: Having trouble activating

    FraserJopp
    2 posts

    Sorted now, thanks.

    May 13, 2011 5:19 PM

  • Re: Having trouble activating

    hzzhzai
    2 posts

    I get the same problem now, and I wonder how you sorted it, thx

    Oct 29, 2011 5:30 PM

  • Re: Having trouble activating

    Jmn003
    1 post

    Same issue here, any solution?

    Oct 30, 2011 5:50 PM

  • Re: Having trouble activating

    TrojanPL
    1 post

    I have the same problem. Can anyone help me?

    Nov 9, 2011 8:01 PM

  • Re: Having trouble activating

    Shem
    2 posts

    Same problem. Getting tired of it.

    Nov 11, 2011 4:17 PM

  • Re: Having trouble activating

    mrrruczit
    2 posts

    I've got the same thing, can anyone tell how to fix it?

    Mar 16, 2012 10:37 AM

  • Re: Having trouble activating

    JoeHeath
    1 post

    How did you do this then?

    Mar 16, 2012 10:50 AM

  • Re: Having trouble activating

    Fuko
    1 post

    same problem "that didn't work. please try again." what should i do?

    Mar 16, 2012 11:24 AM

    • Re: Having trouble activating

      nunocfmatos
      1 post

      I have the same problem here. Downloaded the iphone app, launched it, asked me for a PIN code, tries to activate the account and then shows the ''that didn't work. try again later' message. over and over again.

       

      i have an iPhone 4 with iOS 5.1

       

      Micoach guys, any way to solve this?

       

      thanks

      Mar 16, 2012 11:31 AM

  • Re: Having trouble activating

    jonnymilowski
    2 posts

    Hello,

     

    I have the same problem!!!!!!!!!!!!

     

     

    How can I resolve this issue???

    Mar 16, 2012 5:16 PM

  • Re: Having trouble activating

    MissTennis1
    1,701 posts
    Answered by
    Answered by

    Hi guys!

     

    Sorry for the delayed response.

     

    I see a lot of you are having issues with the activation. Unfortunately, at this time is not possible to do it. Our website is having some issues that our IT team is solving as fast as they can. Therefore, all processes related to this are affected including the activation and syncing. Our apologies for the inconvenience.

     

    Please, take a look at our Support Blog. There you can find the recent updates. Also, I recommend you to take a look at the Announcement section of this Discussions area, there you can see the latest news.

     

    Thanks for your understanding.

     

    MissTennis1

    Your miCoach Team

    Mar 16, 2012 5:37 PM

  • Re: Having trouble activating

    Stian97
    1 post

    Having trouble activating my mycoach on ipad3.

    Getting errormessage : "That didn't work. try again"

    Last post I saw about this was from March and it sayd fixed.

    Are there new problems?

    Apr 11, 2012 7:44 PM

    • Re: Having trouble activating

      MissTennis1
      1,701 posts
      Answered by
      Answered by

      Hi Stian97

       

      Thanks for the update. About this issue, currently the CONNECT is not compatible with the iPad, only with iPhone/iPod devices. That might be a reason why your SPEED_CELL cannot be activated. I would recommend you to activate it either with the iPhone or iPod and then check if it works with them. Also, I would appreciate if you can tell me which App are you trying to access, miCoach App or any of the Sports App (Tennis, Football, Basketball, Running) so I can advise you further.

       

      If your device is not the SPEED_CELL then I would appreciate if you can tell me which other device do you own/want to use.

       

      I look forward to your feedback!

       

      Regards,

       

      MissTennis1

      Your miCoach Team

      Apr 12, 2012 3:53 PM

  • Re: Having trouble activating

    kimberly23
    1 post

    How did you fix the problem?

    May 30, 2012 1:52 PM

    • Re: Having trouble activating

      williamch
      2 posts

      Hi all,

       

      Same issue as above for 'mobile activation'

       

      Mobile device is: HTC Sensation.

       

      I was successful in activating it once yesterday, however have since uninstalled and reinstalled due to a failure to sync a new workout plan.

       

      Is this issue due to any recent micoach downtime? I dont see any posts to suggest this in the last 48 hrs.

       

      Thanks,

      Will

      Jan 21, 2013 6:44 AM

      • Re: Having trouble activating

        MissTennis1
        1,701 posts
        Answered by
        Answered by

        Hi williamch,

         

        thanks for posting.

         

        Sorry you're having issues with the app. In you case I would recommend you to try to activate it via WiFi instead of the mobile network and see if that makes a difference. If not, then please power-cycle your mobile (turn off/on) and try one more time. If after trying that you are still receiving the same message, I would really appreciate if you can contact our Support Team explaining your issue in detail. When you write support, please let them know the model and OS of your phone, a screenshot of the error message and what you have already tried. Finally I would really appreciate if you can add the next code at the beginning of your email: SCM - "your miCoach user name" - SD. One of our agents will contact you soon.

         

        MissTennis1

        Your miCoach Team

        Jan 23, 2013 10:07 AM
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