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LAST POST: May 17, 2013 1:08 AM by marlonwh

Tennis app not finding any workouts/data

lpshanet
9 posts

Just bought a new speed cell, and paired it to my iPhone.  I played two hours of tennis today, and when I tried to upload the data, the app said "There are no new workouts in your miCoach SPEED_CELL.  Get some training so the device can track your progress.  What do I do?  How can I get the data?  Did the cell not work or record anything?  Help.

Sep 7, 2012 9:45 PM
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  • Posted on Sep 7, 2012 9:45 PM

  • Re: Tennis app not finding any workouts/data

    ccranis
    2 posts

    I found the exact same thing. This device doenst do ANYTHING. Further, the software/app is so counter intuitive.

     

    How about the second you plug in your device, it says, "did you just work out? Would you like to attach your results to your workout?" and then create the data to the workout analysis.

     

    So far, I have played 3 tennis matches with this stupid thing on my shoe and so far, it hasnt done a thing.

     

    Ive paired the device.

    Ive synced the data

    Ives clicked to "see my workouts"

    and....NOTHING.

     

    Returning....going to Nike.

    Sep 9, 2012 6:22 PM

  • Re: Tennis app not finding any workouts/data

    MissTennis1
    1,702 posts
    Answered by
    Answered by

    Hi guys,

     

    Thanks for posting.

     

    @ccranis: I checked in our system and I could see your are using the SPEED_CELL for PC/Mac, right? Now I can see that you have successful syncs from the 6th, 7th, 8th and 9th of September. Therefore, I would like to ask you: did you already assigned your data to an specific game or event on the website? Once you assign your data you are going to be able to see your results. Have a look at this post to see how to do it and follow the instructions. If you don't get the notification for assigning data on the website, please clear the Flash Asset Cache of your computer. To do it, please log in to the website, go to the calendar and there please right-click on it. Then click on Global Settings>Erase All and finally refresh.

     

    @Ipshanet: I checked also in our system about your case and I couldn't see any synced workout. Therefore, first I would like you to check if you have the latest version of the Tennis App and if so, now please try to sync again but this time make sure that the SPEED_CELL is in the correct range, meaning within 10m from the CONNECT but no closer that 16cm. Let me know how it works.

     

    Regards,

     

    MissTennis1

    Your miCoach Team

    Sep 11, 2012 7:55 PM

    • Re: Tennis app not finding any workouts/data

      ccranis
      2 posts

      MissTennis1

       

      First, I did already assign the first day ONLY to a workout, but I honestly have no idea how I did it. I cant repeat those steps.

       

      Second, when I follow your instructions and go to "The Website" which I conclude is the Adidas miCoach site, I click on the Home Tab and nothing is there. (See below)

       

      micoachHOME.png

       

      I have also deleted all Flash Cache and my workouts are still showing up in the calendar.

       

      This is still not working for me...

      Sep 12, 2012 2:06 AM

      • Re: Tennis app not finding any workouts/data

        MissTennis1
        1,702 posts
        Answered by
        Answered by

        Hi ccranis,

         

        Thanks for posting.

         

        Here, if you want to assign data to your workouts please  follow the instructions.

         

        About your workouts not appearing even after clearing cache I would really appreciate if you can contact our Support Team. When you do it, please add your log files. You can find them in your computer under C:\User\adidas\miCoach Manager\logs\debug.log. Finally, please add this code at the top of your  message: "SCM - your miCoach username - Discussions". You'll be contacted soon.

         

        Regards,

         

        MissTennis1

        Your miCoach Team

        Sep 15, 2012 9:58 AM

    • Re: Tennis app not finding any workouts/data

      lpshanet
      9 posts

      MissTennis1:

       

      I have now, after a series of reloads, battery changes and annoyances, managed to get a workout onto the tennis app of my iPhone.  A few questions related to that:

       

      1. The workout looks like it contains a lot of "noise", as it started about a quarter of an hour before the workout actually started.  I know I have the option to crop it and/or edit it in the app.  But is it possible to edit it on my computer once it's been uploaded to the website?  Or is it locked once on the website? 

       

      2.  Can I use the same SPEED_CELL with multiple apps for multiple sports?  For example, I've used this CELL to play tennis with the tennis app.  Can I simply put the same CELL in my soccer boots, and pair it with the soccer app?  Or will all my workouts be seen in both and misinterpreted? 

      Sep 12, 2012 7:01 PM

      • Re: Tennis app not finding any workouts/data

        lpshanet
        9 posts

        MissTennis1:  Also, now that I looked at the data I got for my "workout", I'm convinced that it makes no sense.  The "workout" recorded starts about 15 minutes before I even put the SPEED_CELL in my shoe, and then continues for 3 hours after I left the courts and took the CELL out.  And there is almost no difference in the speed and patterns of the workout in the hours it was in my bag from the time I was actually on court.  Seems like all the data are wrong or fake.  Also, the top speed recorded was about 18 or 19 mph, which would make me as fast as the world record holders in most running events.  I'm fairly quick, but I think that's not accurate:)  The workout also had long periods of no activity, even when I was on court and drilling fairly intensely.  Overall, there seems to be no difference between the speeds and movement recorded when the SPEED_CELL was being used actively on court, and the same data when it was sitting in my bag on the ground. 

         

        Any suggestions on what might be happening and how I can get meaningful and accurate data from this???  I'm becoming frustrated and skeptical of the technology.

        Sep 13, 2012 12:05 AM

  • Re: Tennis app not finding any workouts/data

    lpshanet
    9 posts

    The SPEED_CELL is back to its original problems/tricks now.  I worked out for two hours today, and when I finished I synced.  It took a while to read and load data (or so I thought) and then said there were no new workouts on the SPEED_CELL.  This is becoming very frustrating.  Going to exchange SPEED_CELL tomorrow, and hope that it was just a defective CELL.

    Sep 15, 2012 7:58 AM

    • Re: Tennis app not finding any workouts/data

      MissTennis1
      1,702 posts
      Answered by
      Answered by

      Hi Ipshanet,

       

      Thanks for posting.

       

      I answer your questions in your other post. Thanks a lot for all the feedback. You can check it here.

       

      I think I forgot to tell you how to sync from the App to the website so you can crop your data there. To do it just tap on the button as this next image shows.

       

      photo.PNG

       

      Now there's an extra question that was not in your other post. About if you can use the SPEED_CELL with other Apps. Yes! You can use the SPEED_CELL with the Football, Basketball and Running Apps too. Just bare in mind that if you sync already a workout once you cannot sync the same workout again with a different App, this is because you already retrieved the data on your first sync and it is not possible to retrieve it again. But if you have a new workout, you can use any App. As an extra, you can also use the SPEED_CELL as a Stride Sensor with the miCoach App, there you can do cardio workouts pace-based and have live coaching while training. You can choose training plans on the website, sync it to the miCoach App and run. I hope this makes all clearer.

       

      Regards,

       

      MissTennis1

      Your miCoach Team

      Sep 15, 2012 9:55 AM

      • Re: Tennis app not finding any workouts/data

        lpshanet
        9 posts

        So I've now been to the store and exchanged the SPEED_CELL for another one.  The new one is giving me exactly the same problems now.  It wouldn't even find the SPEED_CELL to pair at first.  I had to reload the app a few times, and shake the SPEED_CELL, and it still doesn't see the CELL much of the time.  Also, I just worked out for two hours yet again, and it said "no new workouts found" again!  Just like my experience mentioned on 9/15.  How is it possible that I'm drilling on the tennis court for two hours, and nothing gets recorded????  This is with two different CELLS now.  Was the device released before it was really working properly?  I can't be the only person this is happening to.  It's very frustrating.


        I even tried shaking the CELL to create a fake "workout" to make sure it was showing up, and I did get data for that.  I then synced the CELL with the app before playing today, and when I synced again after my workout, there was no new data.  Please help, or I'll have to return this SPEED_CELL and just assume it's a badly designed product that was released before it was properly sorted out.  Very bad.

        Sep 21, 2012 9:22 PM

        • Re: Tennis app not finding any workouts/data

          MissTennis1
          1,702 posts
          Answered by
          Answered by

          Hi Ipshanet,

           

          Thanks for posting.

           

          I am really sorry you are still having issues with the SPEED_CELL. It seems we'll need to do some troubleshooting. Therefore I would really appreciate if you can contact our Support Team once again. Please, provide as much as detail as possible and remark that you went to shop and exchange the product. Also, add this code in your message: "SCM - Ipshanet - SD" so we are able to track it. Sorry for the inconvenience.

           

          Kind regards,

           

          MissTennis1

          Your miCoach Team

          Sep 26, 2012 8:19 PM

          • Re: Tennis app not finding any workouts/data

            Davidjac
            3 posts

            Hi Ipshanet/Miss Tennis,

            I have similar problems did you resolve yours? Out of the seven or so sessions I have done it only picked up two again with weird results, like time was incorrect, no big deal but how the hell does it get the time wrong, if it cant get that right, well......

            Is there a way to activate the cell for each session perhaps, for example warming up I dont move too much. Also how do I know if the battery is low?

            Cheers

            Apr 30, 2013 2:23 PM

            • Re: Tennis app not finding any workouts/data

              lpshanet
              9 posts

              Never resolved mine, despite trying many things.  They suggested shaking the cell before each sesson to activate it, but that didn't help consistently.  Once it worked, and then another time it didn't help, and so on.  I'm convinced the product just hasn't really been refined to the point it should be, and still has a LOT of bugs.  I replaced the battery a few times, and replaced the SPEED_CELL itself multiple times, and the results were always the same.  In the end, I guess I'm just out 70 bucks. 

               

              As far as I know, there is no way to know if the battery is low.  You just replace it if you think you're getting bad results. Obviously, since my results were always questionable, there was no way to distinguish battery problems from the constant general problems.  Part of the issue may be that with the stop/start interval nature of tennis (which was what I was using it for mostly), the cell may just shut itself off frequently between points or rallies.  Either way, I'd say it's back to the drawing board.  I really tried to do everything I could for several months before giving up.  Very disappointed.

              Apr 30, 2013 10:10 PM
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