SUPPORT DISCUSSIONS

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LAST POST: Sep 13, 2012 9:49 PM by

hi

just got a new speed cell and cant get it to work anybody there can help please it does not connect

thank you

Sep 8, 2012 5:01 PM

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Posted on Sep 8, 2012 5:01 PM

Re: speed cell
MissTennis1

1,726 posts

Answered by

Hi BEN28,

Thanks for posting.

I checked in our system and I could see you have the SPEED_CELL for iPhone/iPod, with the Football App, right? Now, I can see you already synced a couple of workouts and you have data for the 9th of September, could you please give me more details about your issue? What is exactly not connecting? Any feedback you can give me would be appreciated.

I look forward to your answer.

MissTennis1
Your miCoach Team

Sep 11, 2012 5:10 PM

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Posted on Sep 11, 2012 5:10 PM
- Re: speed cell
  BEN28
  
  4 posts
  
  Hi MissTennis1
  
  Thanks for replying , yes i do have the football app and have synced a couple of workouts but it is only possible for me to sync them from my ipod . The micoach manager for the mac wont let me sync my data.
  Thanks for your reply
  ben
  Sent from my iPod
  
  Sep 11, 2012 5:17 PM
  
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  Posted on Sep 11, 2012 5:17 PM
  - Re: speed cell
    RocknRun15
    
    630 posts
    
    Answered by
    
    HI Ben28,
    
    Thanks for the clarification. It is important to get as many details as possible, so can you let us know - are you seeing any error numbers in the Manager when you try to sync?
    
    One thing I would like you to do, if you have not done it already:
    
    - Please right-click on the Manager icon in your taskbar
    - Choose Settings
    - Click on the Connections tab
    - Make sure your Connection choice is "Auto-detect Proxy"
    - Then close out completely from the Manager
    - Log back in and try to sync.
    
    Let us know if this helps at all.
    
    cheers,
    
    Rocknrun15
    
    Sep 11, 2012 6:38 PM
    
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    Posted on Sep 11, 2012 6:38 PM
    - Re: speed cell
      BEN28
      
      4 posts
      
      hi
      ben here again i did all that but it is still not working
      it is working on the i pod but not on my mac
      i had training again today and i could see it on the i pod but not on the computer
      i missed already one game the data did not come up i have another game on sat hope you can help me
      thank you
      
      Sep 11, 2012 9:22 PM
      
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      Posted on Sep 11, 2012 9:22 PM
      - Re: speed cell
        
        RocknRun15
        
        630 posts
        
        Answered by
        
        Hi Ben, thanks for the clarification.
        
        I understand that you are syncing the SPEED_CELL to the iPod first. This is why you are not able to sync the information again to the Manager on your Mac. Once you have synced the SPEED_CELL data once, it is no longer on the SPEED_CELL device and thus cannot be extracted again.
        
        So you can either sync to the iPod, or sync to the Manager, but you can't sync to both.
        
        However, the way to get the data into your web account is to sync the sports app to the web. You must a have a good wireless connection with the iPod to do this. Just hit the sync button which is after the edit page on the app. It is circled here below:
        
        Or you can sync from the workout history page:
        Once you do this, then you will see the workouts in your web account Track tab under Journal, or as the Latest Workout. Hope this helps you out.
        
        cheers,
        
        RocknRun15
        
        Sep 13, 2012 4:48 PM
        
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        Posted on Sep 13, 2012 4:48 PM
        
        Re: speed cell
        
        BEN28
        
        4 posts
        
        Hi
        
        Thanks alot for your help and time i will try what you said .
        Thanks again
        Ben
        
        Sent from my iPod
        
        Sep 13, 2012 9:49 PM
        
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        Posted on Sep 13, 2012 9:49 PM