i tried to sync my micoach today with my laptop. i got an error saying: Manager could not connect to the internet (#840).
there is no problem with my internet. else i woudnt be able to post this so i dont know what the problem is...
is it maybe that my micoach is damaged (so fast, cause i got the micoach a month now)? or maybe de usb receiver?
i hope not and i hope someone can help me.
Having the same problem. Maybe connected somehow to the site downtime today? Tried reinstalling the manager, did not work..:(
As I can say, today was maintenence on micoach site several hours. Maybe this is cause of your error. I experienced problem of synchronizing miCoach (Android) version after workout. Now all seems up and running again.
Retry now. I think all will be ok.
I have the same error. Tried restarting everything etc, nothing helps. Probably this is due to todays maintenence with the servers... Have no idea what else to do with this at the moment than just wait and hope it will work tomorrow. The error report also says somewhere that this might be because something is "either deleted or unavailable at the moment".
I am also having this problem, saw a notice on the website about maintainance earlier and presumed its that how i'm now getting #404 errors when i try to load micoach.com through the manager on desktop. Yet the website i can log on to after manually typing in url, username and password.
also having same issue
I'm having the exact same problem. I tested another USB device in the same slot and it worked fine, then there's like others have said, that I must have an internet connection or I wouldn't be posting this.I also noticed that I can't access the site using the links on Micoach Manager. Instead, I have to manually go to Micoach.com in my browser.
Please sort it out Adidas.
The team is aware of this issue and is working to sort it out as we speak. We will update everyone when we have more information on the progress!
thanks for your patience and understanding,
Any news? The error is still there and I can't sync.
okay, now it's Tuesday and I still can't sync, an neither can the hubby on seperate computer & pacer. Need to download more workouts real soon!!!
Having the same problem. I completed a workout about 12 hours ago now. Still can't sync it. Very frustrating.
yep, same here for me and my wife. we both cant update plus the website has some issues loading. seems to be all messed up at the moment.
Same problem for me since the recently update (yesterday).
I've still got the same problem
I have a race this week end and I have to put some modification on my pacer... I hope it's going to work soon !
Same here. I still can't upload my basketball game from almost 24 hrs ago.
Same problem, I hope miCoach team will cope with the situation soon.
I have the same problem since yesterday (I made a ticket).
Would be nice if the team posted a message about a known problem.
Could save a lot of time for all of us.
Thanks for the post.
As RocknRun15 wrote before, we're aware of this issue.
We know that it isn't desired experience and apologize for the inconvenience.
Our IT team is working on it with the highest priority and we'll let you know as soon as we have a fix in place.
We appreciate your patience and understanding.
Your miCoach Team
Why not a downloadable program for managing the mi coach data instead of having to connect to the internet just to upload from the speed cell?
Having the same problem btw. Also unable to send error report, and all of the internet links in the mi coach application are not working, resulting in a 404 error.
I am having this issue too. Very frustrating, micoach is meant to be simple to use but it isn't at the moment.
My sync works again! It didn't change anything!
The syncing issue via Manager (error #840) has been fixed. You can now sync your miCoach devices.
Thanks a lot for your continued support and understanding. We appreciate your patience.
Thanks so much! Working again!!
I have the same problem, the error does not seem to be solved! I already set back my pacer to factory settings, but it seems to be a problem on the website. It's frustrating!
I still have the 840 error
I had the same problem yesterday with trying to sync my pacer, there was an update to the micoach network at the time so I tried again today and all is good again!! I hope this helps and you are all able to sync successfully!
Problem got fixed - now it's back again!
No, today it's not working for me! Error 840! In my experience, I do nothing when I get that error because it usually goes away after a couple of days, i.e., when Adidas fixes something on their end. It's happened so many times. I waste no more time rebooting, etc. Adidas, when will it work again? Thanks.
Oh, never mind, I tried sync one more time and it finally worked....
I don't understand, I have been trying to sync for three days and kepp getting 840 errors. If the problem is fixed at the Adidas end then why is is still not working for me? Is there another possible reason??
Today i try sync my speed_cell and have the same error #840. Adidas please, fix this forever!
I've been having the same problem for a few hours now as well. Any idea on when this will be fixed?
Also unable to sync my pacer at this time. When will this be fixed?
You just have to wait :s
Me too also! Very tired of this already!!
Same error today for me and no answer by Adidas! I' m waiting for a solution (again!)
ME too have the same problem. Please try to solve it Micoach team. Thanks.
It's working now with the latest firmware download. Thanks!
I still have this error #840!
Same here ! I was totally pissed. Tried change all possible server settings still no works!!!
Same here as well.... Please fix it (again) Micoach!
The same error....it has begin since last thursday with a change of password....it seams that IT Teams has lost our account password and our settings!
i don't know if it's the solution but i've clear all internet cache with IE and then it works!
YES! SOMEONE AT MICOACH HIRE THIS PERSON RIGHT NOW!
Yes it is true clearing the IE cache solved it for me also.
I've got a Mac and the IE solution won't work. Still got the #840 error... very annoying ...
Problem resolved with an updated patch today. Good works team.
I've had the same problem for days now. Really annoying.
Same problem...pls do something!
I updated to the latest micoach manager yesterday, hoping it would help, but I still get the #840 error. I also cleared internet cache in IE, but to no avail. It's been a few days that I'm getting this issue.
Is it still being investigated?
Found a solution for me:
In addition to the IE browser cache, I also cleared the Firefox browser cache (options -> privacy -> clear your recent history -> Everything).
Then I closed firefox, and synced my pacer and it worked!
I hope this helps some of you.
-Peter (and Leen)
Hi, it is working again with the latest update :-)) Thanks, Micoach!
updated micoach manager, cleared Firefox cache, rebooted computer, snoozed firewall, and guess what?? Still get the #804 error. HI'm running windows 7, husband on xp, only thing in common is Firefox and #804!! Help. What do we do now?
I'm having this problem too. Had issues yesterday, figured it was fixed this morning when I logged in and it did an update, and now am still having problems. I'm on a mac and have exited all programs, cleared the caches of all my browsers (just in case) and rebooted and restarted everything and it's still not working. Error 840.
still same problem !!!!
I don't know if it will sync consistently, but I finally got mine to work again by:
1) uninstalling adidas miCoach manager completely
2) unplugging the pacer from the USB port
3) reinstalling the manager software and checking for updates (the one on the site should be the latest)
4) then logging in to the miCoach site on safari (its not my default browser but it's what miCoach prefers as the default on the mac, apparently)
5) then plugging in the pacer and syncing
I've synced twice now for giggles and it seems to work now. I honestly have no idea if that actually fixed anything or if adidas just did something on their end (they were doing something because the site was down for a minute), or if it'll fail to sync again later. Good luck, everyone!
I'm having the same error (sync error #840) again :-( Annoying...
if I choose the male voice the synchronization is ok, instead the female voice give me #840 error!!!
No related to this error topic but... how do you change the voice?
You should check the battery on the devicce, it helped me.
Those of you who're still facing error 840, please check the following steps:
If the issue still persists, please send an email to our support team (firstname.lastname@example.org) along with your log files that can be found in the following location:
Windows XP/Vista/7 & Mac OS X: <User's home folder>\adidas\miCoach Manager\logs\debug.log
I'd appreciate if you could write "SCM - your screen name - Forum" as a subject title in the first line.
Thanks for your cooperation.
my problem is similar (syncing ending in error 840 message). The difference is, there is always a previuos workout data available (3 sept) for assigning. The problem is, I went jogging today with my SPEED_CELL for Mac, but todays data (6 sept) can not be found.
Thanks in advance,
No matter what workouts I do, SPEED_CELL sends error message 840, then the alert on micoach.com signs I have unassigned data. But this data is ALWAYS my previous workout of 3 Sept. No new data is recorded... useless.
Hi SportySpider, your solution seems to work for me, I hope it will keep working... Thanks!
Sent the email but received an error message:
This is the mail system at host hp.smtp1.shopadidas.com.I'm sorry to have to inform you that your message could notbe delivered to one or more recipients. It's attached below.
Thanks for the update.
Sorry to hear that your email couldn't be sent.
I've checked your workout data in our system and could see that you've inserted the workout data of 6. September manually as this workout data couldn't be found on the website after a successful synchronization. However, I could see that you could sync and assign the workout data you've done on 8.September.
Have you taken out the battery of the SPEED_CELL before and/or after the workout on 06.September? Please note that if you take out the battery after the workout while the SPEED_CELL is still activated, this resets your SPEED_CELL and deletes the data from the SPEED_CELL.
If you haven't taken out the battery, please send an email over to our support team. This time try sending an email using Contact Us page on the support site.
Please let me know if you're able to send an email using Contact Us page.
Thanks for your cooperation in advance.
thanks for tha answer. I did not take out the battery of the SPEED_CELL, just tried to sync after every workout several times. I also did a workout today, but after syncing the data of 3 Sept is available for assigning again...
I also emptied the cache of the browser (I use Safari), but the result is the same. I insert data manually to keep track my progress, however the data of 8 Sept was not synced, also placed manually as I remember. I send you the log file, hope you can help in this.
Today I was able to sync again. Not only the last workout data was available for assigning but all the others from 3 Sept. I do not know what happened, but syncing works again.
The number of cubes within your status image is determined by your activity on the miCoach support website. These activities include (in order of importance):
Retrieving data ...