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LAST POST: Jul 25, 2012 12:06 AM by gdamato

Heart Rate Sensor is rubbish

hall247
7 posts

The thing never finds it when you want it too only when you test it the night before so annoyed with this product I feel like throwing it !!!! does anyone know of a heart rate monitor that works out there on the market !!!! I live in a hilly area and the pace zones mean nothing whilst using the GPS off the iphone. Sorry if this doesnt make sense but I am annoyed whilst writing it. If anyone can help that will be great its only worked once on a run and I have had it about 6months changed the battery wetting the strap holding it a different distances ?? re installed the app. This is obviously faulty and i bought from a very good german company so is there a warranty ???.

Jul 12, 2012 6:33 PM
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  • Posted on Jul 12, 2012 6:33 PM

  • Re: Heart Rate Sensor is rubbish

    MissTennis1
    1,782 posts
    Answered by
    Answered by

    Hi hall247,

     

    thanks for posting.

     

    I am sorry you are having issues with your Heart Rate Monitor. For what I can read in your message, I see you already tried all the recommended steps, change battery, properly wet the strap and wear it tightened and still the App have difficulties to find it. In your case, I would really appreciate if you can contact our Support Team so they can help you further with your issue. When you do it, please let them know what you have already tried, if you CONNECT is being recognized by the App, and the version and iOS of your iPhone. Finally, please add this code at the beginning of your message: SCM - "your miCoach username" -SD. One of our agents will contact you soon.

     

    Regards,

     

    MissTennis1

    Your miCoach Team

    Jul 13, 2012 8:01 AM

    • Re: Heart Rate Sensor is rubbish

      hall247
      7 posts

      Hello MissTennis1

       

      Sorry about my prevoius rant I have recieved an email from your support team and moistening two fingers and pressing the electrodes on the HRM found it and then I attached to the HRM strap and it started working.

      Fingers crossed I will come home from work tomorrow and repeat the same procedure and it will hopefully resolve it. Wish they had put this information in a trouble shooting guide in the box and then I wouldnt have got so frustrated with it. After I have become a fan again I have just bought a speed cell just hope that works ??. I will let you know how I get on tomorrow.

       

      Once again thanks for your help

       

      Matthew

      Jul 15, 2012 10:35 PM

      • Re: Heart Rate Sensor is rubbish

        MissTennis1
        1,782 posts
        Answered by
        Answered by

        Hi hall247,

         

        thanks for posting.

         

        Don't worry .  I am glad you got help from support and now it is working fine. Please keep us informed on how it goes. Also if you have questions regarding your new SPEED_CELL, please let us know. About your suggestion, I will pass it on. Thanks a lot!.

         

        Regards,

         

        MissTennis1

        Your miCoach Team

        Jul 16, 2012 11:05 AM

        • Re: Heart Rate Sensor is rubbish

          hall247
          7 posts

          Just got home from work feel like going for a run and HRS not found now ???. Am I storing the HRS incorrectly and why did it find it straicht away the previous night and not today ??. Please advise on the best way to store it thanks. Currently I disconnect it from the strap and keep them seperate in a drawer and the iphone adapter goes in the same drawer is this causing it to not work ??.

           

          Thanks

          Jul 16, 2012 7:10 PM

          • Re: Heart Rate Sensor is rubbish

            gdamato
            48 posts

            Hi hall247, I don't think its a matter of a storage. I was having trubbles myself to make the HRS pair with the App thru the Connect. Did you try to complety close the App from the iPhone and start it again? that works for me... (I mean: double click the home button, press and hold miCoach App till the minus icon appears, and click on the minus icon to unload miCoach, then load it again...)

             

            Another thing that I cannot resolve is that some times the HR and the Speed Cell its not detected inside of certain areas of my house... but it does straigh away when I'm going out and start running...

             

            Hope this helps some how... generally speaking I found the HR very accurate and pairing very fast...

             

            All the best!

            Jul 16, 2012 11:39 PM

            • Re: Heart Rate Sensor is rubbish

              hall247
              7 posts

              Thanks for your help gdamato. I have tried your recomendations and It didnt work this afternoon but I have just treid it and it found it straight away ??. Very starnge it seems to work when I dont want to use it and not work when I do ??. I have repeated everything though ,so its very strange ?

               

              Step1 : I attached the connect to the iPhone

              Step 2 : Put the textile strap on.

              Step 3 : Searched

              Step 4 : moistened my thumbs and held the HRM

              Step 5 : heart rate sensor found

              Step 6 : attached to the strap.

               

              Currently typing this at 87 BPM

               

              Fingers crossed it works tomorrow when I am actually going for a run !!

               

              Thanks gdamato and MissTennis1 for your help

              Jul 17, 2012 9:51 PM

          • Re: Heart Rate Sensor is rubbish

            MissTennis1
            1,782 posts
            Answered by
            Answered by

            Hi guys,

             

            thanks for posting.

             

            @hall247: I am sorry you are having issues with your HRM. The storage of the device is correct. You have to unplug it and keep the parts separated. It is not necessary to keep each part in a different drawer or place. Try to pair your HRM again and see if that helps. If not, I kindly ask you if you can get in contact with our Support Team one more time and let them know that the problem still persists. Please, add again this code at the beginning of your message: "SCM - your miCoach username- Forum". Sorry for the inconvenience.

             

            @gdamato: Thanks a lot for your comment and for your tips and your feedback. We really appreciate when the members of the miCoach community help each other.

             

            Regards,

             

            MissTennis1

            Your miCoach Team

            Jul 17, 2012 11:18 AM

            • Re: Heart Rate Sensor is rubbish

              hall247
              7 posts

              Hello Miss Tennis 1

               

              My Speed Cell has arrived and I have paired it with the original miCoach app to use as a stride sensor with my HR sensor and both worked fine. However when I tried to connect to the miCoach running app it found it and I changed the name the put in a passkey and it failed ??. I tried to pair again and now it wont find it on that app but it works fine with the other ?. I get this screen Speed cell error.PNG

               

              I have tried all the ideas on the forums and it still wont worke I have deleted the app reset my phone deleted the app by double clicking the home ley on the phone etc ???,

               

              Is it because I have it linked with the other app ??

               

              Can it ne used ob both ??

               

              I got it to get my sprint speeds etc ?? have I bought the wrong device for this ??

               

              Confused again please help !!

               

              Thanks

              Jul 19, 2012 8:16 PM

              • Re: Heart Rate Sensor is rubbish

                MissTennis1
                1,782 posts
                Answered by
                Answered by

                Hi hall247,

                 

                thanks for posting.

                 

                I am sorry you are having issues with your SPEED_CELL. This is not ideal of course. You can use the SPEED_CELL with both Apps. That shouldn't be an issue.

                 

                This is the first time you are pairing the SPEED_CELL, right?

                 

                Please make sure it is within 10 meters from the CONNECT but no closer than 16cm. Also, please activate the SPEED_CELL before pairing it. You can do that either shaking it a bit and then leave it for some time and then try to pair again or you can place it in your shoelaces and walk around 24 strides and try again. Also, plug and unplug the CONNECT a couple of times and give it another shot.

                 

                About your HRM, I can see you are still in contact with our agent trying to solve your issue. If you have further questions please let us know.

                 

                MissTennis1

                Your miCoach Team

                Jul 21, 2012 1:28 PM

                • Re: Heart Rate Sensor is rubbish

                  gdamato
                  48 posts

                  About this... I have problems with this too... my speed cell is not sendging information to my ipod... the CONNECT is not finding the Speed Cell... and if its finding it will not sync... the only way I can sync is trying a lot of times till it happens (but really a lot of times... 20+) or doing it thur the computer... that happens straign away...

                   

                  The weird part is that the CONNECT detect the Speed Cell as a Stride Sensor very quickly... the problem is not with the Adidas miCoach App but with the other Apps... (tennis, running, etc)

                  Jul 23, 2012 9:04 AM

                • Re: Heart Rate Sensor is rubbish

                  hall247
                  7 posts

                  This still doesnt work it logged in once and I re named it and it lost connection and has never worked since it works fine as a stride sensor on the other app though ???

                   

                  Please can you help ?

                   

                  Cheers

                  Jul 24, 2012 9:53 PM

                  • Re: Heart Rate Sensor is rubbish

                    gdamato
                    48 posts

                    Hi! Actually I'm still with the same problem... the only way I get connection straight away is with the PC/MAC dongle. The Connect for ipod/iphone is giving me a lot of headaches connecting the Speed Cell... (in my case its working fine as a stride sensor too...)

                     

                    Last time I went to play tennis so I wanted to sync the prev data with my ipod and I try more than 20 times without success... then back home I try with the usb dongle and was found and sync without problems...

                    Jul 25, 2012 12:06 AM

  • Re: Heart Rate Sensor is rubbish

    gdamato
    48 posts

    Hi Guys,

    No problem... Just wanted to add that I use it different...

     

    Step 1: I attach the sensor to the textile strap

    Step 2: I put the textile strap on (moisturising the part of the strap that touch my body)

    Step 3: I attach the CONNECT to the iPod

    Step 4: I open miCoach App setting up my next run... (at this time I'm walking out the house... so I had the strap on for 1-2 minutes...)

    Step 5: Searching...

    Step 6: Heart Rate Sensor Found... (and the Stride Sensor too...)

     

    Usually it catch me with 76-81 BPM

     

    Hope you can get your run done

     

    All the best!

    Gas

    Jul 18, 2012 1:06 PM

    • Re: Heart Rate Sensor is rubbish

      hall247
      7 posts

      Hello gdamato and MissTennis1

       

      4 mile run done with HRM active paired straight away !!!. Just looked at my stats and it seemed to lose the HRM half way through ???. It did say whilst on the run HRM lost then it searched and found again ??. Just happy it worked and so waht if my feedback score is poor. Fingers crossed it carrys on pairing and lets hope the speed cell comes tomorrow and that works as well.

       

      Thanks for all your help

       

      Matthew

      Jul 18, 2012 7:26 PM

      • Re: Heart Rate Sensor is rubbish

        gdamato
        48 posts

        Glad you can finally use it

        About loosing the signal... the only time that happens to me was with low battery on the stripe?

        All the best,

        Gas

        Jul 23, 2012 8:59 AM
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