after last update I can't sync my pacer with the micoach website (for example today's training). I wrote to the team but no answer. Maybe anybody had the same problem and solved it?
Thanks for your post. We haven't had any updates in the last couple of weeks, so I am not sure if you are referring to the miCoach Manager or the website being updated.
In any case, could you describe your issue further? Is the Manager givinv you an error code of any kind?
on saturday I couldn't sync pacer with miCoach website. there was written: System is updating, try a little bit later (something like this). After that in the evening I sync my saturday's training and everything was OK. Today I trained hardly and as usually after it I turned off my pacer. And until now I can't sync it with website. By the way, every different affairs can be sync, for example change the day of training. There is no error code. For this moment it seems either the pacer didn't save my today's training or cannot transfer to the website. During the sync the position: "retreving workout data" is only a moment although in correct situation sync in this moment takes about 10 seconds.
For sure I couldn't operate your website on saturday. Hope there is any possibility to get my data from my pacer...
greets
tomasz szopa
Wiadomość napisana przez RocknRun15 w dniu 9 lip 2012, o godz. 23:56:
VISIT miCoach
Re: no synchronicity
created by RocknRun15 in PACER - View the full discussion
Hi Nozombie,
Thanks for your post. We haven't had any updates in the last couple of weeks, so I am not sure if you are referring to the miCoach Manager or the website being updated.
In any case, could you describe your issue further? Is the Manager givinv you an error code of any kind?
There was a small downtime this weekend on Saturday as you have pointed out below in your post. But you still should have been able to sync your workout from today.
Will you please send an email to the miCoach support team at support@micoach.com?
Please explain your problem in detail to them.
Also, please type the following as the first sentence of your email: SCM - Nozombie - Discussions
maybe there was no updating but you did something as below:
"Hi miCoach users,
On Saturday July 7, we will have on-going maintenance between the hours of 3:30 PM and 5:30 PM CEST.
During this time, the miCoach website will not be available. It might be possible to sync, however it is recommended you wait to do so until after 5:30 PM.
Same here. Pacer synced fine yesterday, did two free workouts today, listened to the end summary and it said the workout was saved, but its not syncing the workout data to the website. There are a bunch of posts like this from the past two days. Hopefully it will be resolved soon.
I checked in our system and I could see two of our agents wrote you on the 10.07 and on the 11.07. The first email gives you some instructions to try with the Manager and asks you for your log files. The second email provides you some steps (instructions) to try in order your workout can be synced. Also, in the second email you will find some steps to try in order your issue do not happens again. Could you confirm please if the emails were received and if you sent to support the log files?, if not, please check your spam/junk folder. It might be that the email went there. If not, let us know you didn't received it so support can send them again.
Regards,
MissTennis1
Your miCoach Team
Message was edited by: MissTennis1 - added extra information
I got the email and did all steps beyond the last one: I didn't erase it - I trained hardly 2,5 month and my last workout was the FINALLY one (10.07). So you can realise why is so important to me - I reached my goals but ... the workou didn't save or couldn't send to the pacer. So I won't erase it until you confirm that nothing is more to do to save it. So, I confirm: I sent the log files, got an email, did all steps but I didn't erase the pacer. Beacause I got a injury during my last workout I can't try another workout to check if everything is fine beyond thi smy important workout from 10 of July
I really appreciate your feedback about this issue. I understand why you don't want to erase the data. It was a great effort from your part. I will follow your case and I will pass on this new information and check what is the status on this. As soon as we have new feedback we will pass it on to you.
Thanks a lot for your cooperation. We appreciate your patience.
I checked one more time with our Support Team and you will be receiving a new email. There you will find some questions and instructions to follow. Please answer what our agent is asking for and I also kindly ask you to attach your log files one more time. All of this information is really useful in order your workout can be saved and your problem solved. Check your inbox and in any case your spam/junk folder. We appreciate your cooperation.
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