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LAST POST: Jan 21, 2013 10:41 AM by saadasghar1

Music problem on Nokia N8 (belle)

slowlorisiow
5 posts

I have micoach on my Nokia N8 (Belle) and it works brilliantly except the music option.

 

I have several playlists both created on the phone and imported from itunes but don't get the option to pick them when looking for music.

The apt simply lists every track, podcast etc on the device in a seeming random order and i have hundreds!

This means i can only pick one track at a time and have to scrol for pages to find one i want.

 

Any ideas how i can overcome this?

Tags: n8, nokia, symbian_belle, playlist
Jun 30, 2012 8:51 PM
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  • Posted on Jun 30, 2012 8:51 PM

  • Re: Music problem on Nokia N8 (belle)

    MissTennis1
    1,728 posts
    Answered by
    Answered by

    Hi slowlorisiow,

     

    thanks for posting.

     

    I am not sure if you use a different app on your phone to create your playlist, if so I would recommend you to use the native music program of your mobile and try again. If that does not work, then I would really appreciate if you can contact our Support Team so they can help you out further with your issue. When you do it, please let them know the exact model of your phone and the OS and version it has. Also explain them in detail how are you importing the music to your phone and then to the miCoach App and finally let them know what you already tried. Finally, please add this code at the beginning of your message: SCM - "your miCoach username" - SD. One of our agents will contact you soon.

     

    MissTennis1

    Your miCoach Team

    Jul 5, 2012 10:33 AM

    • Re: Music problem on Nokia N8 (belle)

      slowlorisiow
      5 posts

      Thanks, done!

      Jul 5, 2012 11:30 AM

      • Re: Music problem on Nokia N8 (belle)

        slowlorisiow
        5 posts

        Hum,

        Not quite so impressed with your support agents though,

        The recommended solution of downloading Winamp was not possible as neither my phone nor computer support it!

        I feel they simply ignored the detailed info i provided.

        I have replied to the email but not sure if it is to a monitored email address.

        I shall continue tuneless!

        Slow

        Jul 6, 2012 11:49 AM

        • Re: Music problem on Nokia N8 (belle)

          MissTennis1
          1,728 posts
          Answered by
          Answered by

          Hi Slow,

           

          first of all, sorry for the late reply. I was not able to reached out your post before .

           

          As for your situation, I checked in our system and I could see that indeed you were in contact with one of our agents and that you got an answer from the Support Team on the 6 of July, right? I could also see that our agent escalated your case to our App guys to see what can be a solution for your issue. Our agent is still waiting for the feedback of the responsible department and as soon as it's sent we will pass it on to you. Please, be a bit more patient since your case is still being investigated. Meanwhile I will keep track.

           

          Kind regards,

           

          MissTennis1

          Your miCoach Team

          Jul 11, 2012 7:10 AM

          • Re: Music problem on Nokia N8 (belle)

            slowlorisiow
            5 posts

            Hi there,

            I am quite happy to be patient however the answer that i was given was wrong and did not actually understand (or take any notice of) the information i had given (as suggested by you). It was this fact that i was reacting to.

            I was impressed by the speed of response though.

            I am pleased it has now been passed across to the App guys though and look forward to them getting back to me once they have had a chance to look into it.

            Waiting, patiently, for an answer.

            Thanks again, as i feel your involvement is helping push this along,

            Jul 13, 2012 5:42 PM

            • Re: Music problem on Nokia N8 (belle)

              MissTennis1
              1,728 posts
              Answered by
              Answered by

              Hi slowlorisiow,

               

              thanks for posting.

               

              I will follow your case. Thanks for your feedback. We really appreciate your understanding on this and as soon as we know of something we will let you know.

               

              MissTennis1

              Your miCoach Team

              Jul 16, 2012 2:21 PM

            • Re: Music problem on Nokia N8 (belle)

              knmr1470
              2 posts

              Hello,

               

              Did you ever get a solution for music playlists on N8 Belle? I'm having the same problem - random listing of tracks & no playlists showing up.

               

              Thanks.

              Jan 18, 2013 4:39 PM

              • Re: Music problem on Nokia N8 (belle)

                slowlorisiow
                5 posts

                Hi knmr1470,

                I've heard nothing since 16 jul 12 so i strongly suspect the symbian version is not receiving any active support/ improvement now. Understandable really considering the OS is dead in the water but a shame considering how many of us find it a good system on a good phone with this app being the best in class (in my opinion).

                I would be happier if the support would come out and say upfront that a solution is unlikely as the 'hang on whilst we look into it answer' is unconvincing after so long!

                Best work around i use is to start the app, start the workout then hit the hard key to get back to the home screens and us the original music player. Clunky but works and fades in and out for instructions etc.

                Slow

                Jan 18, 2013 5:57 PM

                • Re: Music problem on Nokia N8 (belle)

                  knmr1470
                  2 posts

                  Thanks for the reply.... Guess I'll use the the original nokia music player - good to know it fades out for instructions.

                  Jan 18, 2013 8:18 PM

                  • Re: Music problem on Nokia N8 (belle)

                    saadasghar1
                    2 posts

                    Hey,

                     

                    Going through the same playlist problem on my Nokia C6. even i go back to the phones music player to play stuff. This is one of the main issues that needs to be handled in the app.

                    otherwise, the app's great..

                    Jan 21, 2013 10:41 AM
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