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8 Replies
LAST POST: May 23, 2012 9:30 PM by SportySpider1

New Zone won't work properly.

HotBrody
6 posts

Ive tried to use my Zone for the first time today, to start with it took ages to set up. When I turned it on it said 'hello' then 2 green lines kept flashing on the screen that displays your HR and nothing I pressed, or held down, made them go away. Eventually, it said 'OFF' without me doing anything, but when I turned it on, the same thing happened. The 3rd time of trying, it allowed me to enter my age and sync my HRM and it all seemed to be doing fine.

 

After playing basketball for 20 minutes and regulary checking my heartrate, I noticed that it had gone back to the 2 flashing green lines and nothing I do will make them go away. It wont even turn off automatically.

 

Does anyone know what I can do to fix this?

Tags: flashing, zone, lights, problem, hrm, sync
May 11, 2012 6:00 PM
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  • Posted on May 11, 2012 6:00 PM

  • Re: New Zone won't work properly.

    RocknRun15
    630 posts
    Answered by
    Answered by

    Hi HotBrody,

     

    Thanks for your post.  I'm sorry that the process took you extra time and I hope that we can help you with this.  Would you please contact the miCoach support team by emailing them at support@micoach.com? 

     

    When you do, please let them know the production date of the Zone. You can find this by opening it as if you are changing the battery.  Inside of the Zone there is a little sticker showing the date.

     

    Next, send an image of the proof of purchase and a picture of the flashing green lines if you can.  This is a big help towards providing you with further assistance. 

     

    But if nothing else, please do let them know the production date.  One of the team members will answer your email as soon as possible! 

     

    regards,

     

    RocknRun15

    May 11, 2012 8:38 PM

  • Re: New Zone won't work properly.

    HotBrody
    6 posts

    I have managed to get it working now. I changed the battery and it seems to have done the trick.

     

    I wasnt sure if this would work because there was no red flashing LED like it says in the manual, but it seems the battery was the problem.

     

    Thank you for you help.

    May 23, 2012 9:23 PM

    • Re: New Zone won't work properly.

      SportySpider1
      1,365 posts
      Answered by
      Answered by

      Hi HotBrody,

       

      Thanks for the update.

       

      Glad to hear that you could resolve your issue after replacing the battery of the Zone. Yeah, it's little weird that it didn't blink red to notify you that the battery is empty.

       

      I'd like to encourage you to keep up with your workout and wish you lots of fun and success with your miCoach Zone.

       

      Cheers,

      SportySpider1

      Your miCoach Team

      May 23, 2012 9:30 PM
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