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5 Replies
LAST POST: Nov 25, 2012 12:03 PM by SportySpider1

MiCoach had trouble activating your phone

JanJaapSnoep
2 posts

Dear people of MiCoach,

 

I have download the MiCoach app on my blackberry. When try to start up I'll get the error 'MiCoach had trouble activating your phone'. I can't continu whatever I try. Could you tell me what I should do?

 

Thnx in advance.

 

JJ

Apr 22, 2012 8:37 AM
  • |
  • Posted on Apr 22, 2012 8:37 AM

  • Re: MiCoach had trouble activating your phone

    MissTennis1
    1,701 posts
    Answered by
    Answered by

    Hi JJ,

     

    thanks for posting.

     

    I would appreciate if you can tell me which type of BB do you have (model).

     

    Make sure that you have enough memory space on your phone (12MB available).

     

    Also, check if you have the proper permissions to save data on the phone. To do it, follow the next instructions:

     

    1. From BB home screen navigate to the Settings->Options application and run it.

    2. Within Options select Advanced Options->Applications.

    3. In the list of applications that appears, select miCoach and click OK.

    4. From the Menu select Edit Permissions.

    5. There will be a popup menu of permission settings for Connections, Interactions and User Data.

    6. Set the popup menu setting for each menu to Allow.

    7. Back out of the permissions screen and save all changes.

     

    Finally, if you still have an issue with the activation, uninstall and try to install the App one more time.

     

    I look forward for your feedback,

     

    MissTennis1

    Your miCoach Team

    Apr 24, 2012 11:20 AM

    • Re: MiCoach had trouble activating your phone

      JanJaapSnoep
      2 posts

      Dear MissTennis,

       

      Many thanks for your suggestions, however still don’t succeed in starting the app. I tried all the things you recommended: the menu of permission settings , the reinstall, etc.

      Do you have any tips left? Some extra info: the start up stops at 20% and I have a BB Bold 9780.

      Apr 28, 2012 12:20 PM

      • Re: MiCoach had trouble activating your phone

        MissTennis1
        1,701 posts
        Answered by
        Answered by

        Hi JanJaapSnoep,

         

        Thanks for posting.

         

        In your case I would recommend you to contact our Support Team (support@micoach.com) and let them know the model of your mobile and all the steps your have tried already. One of our agents will contact your soon.

         

        MissTennis1

        Your miCoach Team

        Apr 30, 2012 9:27 PM

        • Re: MiCoach had trouble activating your phone

          stadzik
          1 post

          Hi i've the same problem. Any new ideas and answers?

          Nov 13, 2012 6:33 PM

          • Re: MiCoach had trouble activating your phone

            SportySpider1
            1,365 posts
            Answered by
            Answered by

            Hi stadzik,

             

            Thanks for the post and sorry for the delay in my response.

             

            Have you checked all the instructions suggested by MissTennis1 here?

             

            If the issue still persists even though you've tried all the steps, please send an email over to our support team using Contact Us page with following details:

             

            • Exact phone model and its OS version.
            • All steps you've tried
            • Exact error message (if possible with a screen shot).

             

            Please write "SCM - stadzik - SD" as a subject title in the first line so that I can follow up on it with our support team.

             

            Thanks for your kind cooperation and patience in advance!

             

            Have a nice weekend!

             

            Cheers,

            SportySpider1

            Your miCoach Team

            Nov 25, 2012 12:03 PM
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