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LAST POST: Oct 11, 2012 8:52 AM by LieutantDrebin

Mobile App freezes when attempting connection to internet / synchronization

jodyfrisbee
4 posts

Starting on March 3, whenever I tried to sync or otherwise connect to the internet (e.g. to download a new language/voice file) from the mobile app, the app froze up and the only way to close it was to force the phone to shut off. After several tries with the same results, I uninstalled the mobile app and reinstalled. I can install, but whenever I put in the passcode and click on continue, I get the same problem described above. The app freezes and cannot be closed.

A friend has the same phone and I tried installing it on hers with the same results. I've tried uninstalling all other apps, installing on the phone memory and the data card, and have no luck with anything.

 

Has anyone else had this issue?

 

I have a Nokia 5800 XpressMusic.

Tags: mobile_app, nokia, sync, internet
Mar 5, 2012 12:22 PM
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  • Posted on Mar 5, 2012 12:22 PM

  • Re: Mobile App freezes when attempting connection to internet / synchronization

    MissTennis1
    1,719 posts
    Answered by
    Answered by

    Hi jodyfrisbee!

     

    Thanks for posting,

     

    Just checking, I saw in our system you send an email to support. Just want to know, is the synching process fine with you again? please, fill me in with an update.

     

    Thanks!

     

    MissTennis1

    Your miCoach Team

    Mar 6, 2012 2:55 PM

    • Re: Mobile App freezes when attempting connection to internet / synchronization

      jodyfrisbee
      4 posts

      Hi MissTennis1,

       

      Thanks, but there has been no resolution yet. Any time an internet connection is attempted the mobile app freezes.

      I got an initial response from a support team member, but he just asked me to try it again. I have tried it over a dozen times already.

       

      Thanks again,

      Jody

      Mar 6, 2012 5:07 PM

      • Re: Mobile App freezes when attempting connection to internet / synchronization

        MissTennis1
        1,719 posts
        Answered by
        Answered by

        Hi Jody!

         

        Thanks for the update. I will follow it through. Your patience is very much appreciated.

         

        MissTennis1

        Your miCoach Team

        Mar 7, 2012 12:20 PM

        • Re: Mobile App freezes when attempting connection to internet / synchronization

          MissTennis1
          1,719 posts
          Answered by
          Answered by

          Hi back Jody!

           

          I checked in our system and I could see that your app crashes when you try to set the passkey, right? I just received some feedback from our developers. So, if you still have the same issue, please:

           

          * Reset the app (or unistall and install again)

          * Shut down your phone, take out the battery and wait for some minutes, place it back and turn on your phone.

          * And now, start the app but do not set a passkey, try to use the app without it and see if it works.

           

          Please, let me know how it goes!

           

          Thanks,

           

          MissTennis1

          Your miCoach Team

          Mar 8, 2012 8:17 AM

          • Re: Mobile App freezes when attempting connection to internet / synchronization

            jodyfrisbee
            4 posts

            Hi MissTennis1,

             

            Thank you for your response.

            To start out, my problem only occurs with a passcode now since I uninstalled and reinstalled micoach. When the problem started I did NOT have a passcode activated and believed the problem to occur whenever micoach attempted to make a connection to the internet. I believe that immediately after installation, when I am asked to choose a language and a passcode, micoach then attempts an internet connection and that is why it freezes. Can you tell me if I am correct in my guess or not?

            In any event, I attempted the steps you suggested above, with no success. Let me say, however, that I don't know how to start the application without setting a passcode. If I attempt to click on "Continue" without having entered a passcode and confirming the passcode, I get an error message, "OOPS Maybe you mistyped. Try again!"

            If there is a way to circumvent choosing a passcode, please let me know what it is.

             

            Thanks in advance,

            Jody

            Mar 8, 2012 6:12 PM

            • Re: Mobile App freezes when attempting connection to internet / synchronization

              MissTennis1
              1,719 posts
              Answered by
              Answered by

              Hi Jody!

               

              Thanks a lot for your feedback. Indeed this is not normal and as you mentioned, it seems everytime the app tries to communicate with the website something goes wrong and that is what it makes it crash. In the other hand, the option to remove the passkey is only available once you are inside the app so in this case is just not useful since I realize as per your feedback that you are not even allowed to set up an inicial one. My apologies if there was any misunderstanding there.

               

              I understand this is very upsetting. Sorry for all the inconvenience. I checked in our system and your case has been sent to our developers so they can have a closer look to it in order to try to find a solution. I will follow it through and if any, I will send you any feedback I have at hand. Your patience in this case will be highly appreciated as we will try to solve this as soon as we can.

               

              Regards,

               

              MissTennis1

              Your miCoach Team

              Mar 9, 2012 8:34 AM

              • Re: Mobile App freezes when attempting connection to internet / synchronization

                jodyfrisbee
                4 posts

                Dear miCoach support and MissTennis1,

                Thank you for the suggestion below. I tried it out on my friend's phone, as she has a data plan and I don't. She also has the same problem with the miCoach mobile app. In any event, your suggestion didn't work.

                I am contacting you now to tell you Nokia and I have solved the problem and I wanted to tell you the solution so maybe you can help others with the problem:

                I needed to do a complete format of the phone by entering *#7370# on the keypad and entering the lock code (standard is 12345). After that I was able to reinstall miCoach and it is working fine now, installed on the memory card and using WiFi.

                Please note that this will erase all the phone's memory, contacts, messages, apps, etc., so a backup should be done beforehand. Also, if the user backs up and later restores the applications and settings, the problem will most likely not be solved as it is an error in the apps and settings which causes miCoach (and in my case, also the maps) not to work properly.

                Thanks for your help trying to solve the problem!

                Jody

                Jul 3, 2012 12:05 PM

                • Re: Mobile App freezes when attempting connection to internet / synchronization

                  rugby13
                  721 posts
                  Answered by
                  Answered by

                  Hi Jody,

                   

                  Thanks for the feedback - we're glad that you can now use the miCoach app!!

                   

                  We'll be sure to add this info to our possible solutions.

                   

                  All the best with your training.

                   

                  Cheers,

                   

                  Rugby13

                  Jul 6, 2012 6:32 AM

                  • Re: Mobile App freezes when attempting connection to internet / synchronization

                    mzrunner
                    11 posts

                    I have the same problem on my iPhone 4.(iOS5)

                     

                    The following happens:

                    1) Installed application

                    2) configured with password (all OK)

                    3) used for a while

                    4) purchased miConnect

                    5) when inserting the miConnect the miCoach application does NOT detect it (icon remains red)

                    6) uninstalled the application and reinstalled

                    7) now after entering the password the appl tries to connect, the progress appears to be 80% then an error message saying "that didn' work. Please try again"

                    8) removing and reinstaling the app does not solve it

                    9) re-booting the phone does not solve it.

                     

                    any idea ?

                     

                    *** I have posted this on a specific iPhone thread including my recent results (I have the miCoach starting but miConnet still does not work) ***

                     

                    Messaggio modificato da mzrunner

                    Oct 10, 2012 4:24 PM

                    • Re: Mobile App freezes when attempting connection to internet / synchronization

                      LieutantDrebin
                      6 posts

                      Hi There,

                       

                      I will upgrade my iPhone4 to iOS6. Will see what will happen...if problem will still be there I will buy a pair of Nike trainer and by Nike app.

                      Sorry folks I am very close to become a former(!!!!!!!!!!!) Adidas fan...:(

                      Oct 10, 2012 1:06 PM

                    • Re: Mobile App freezes when attempting connection to internet / synchronization

                      MissTennis1
                      1,719 posts
                      Answered by
                      Answered by

                      Hi mzrunner,

                       

                      Thanks for posting.

                       

                      We had a known issue with the application and it seems now everything should be in order. Could you please try to install the App again and see if now it works? Regarding the CONNECT, that is a bit weird. Please make sure that the CONNECT is plugged all the way in the dock. Also if you have an iPhone case try to remove it, maybe it is somehow invading the dock space. Try to plug and unplug it several times and see if it can be recognized. If not, please try in a friend's mobile phone or iPod and see if they have the same issue. Please let us know the results. I look forward to your feedback.

                       

                      MissTennis1

                      Your miCoach Team

                      Oct 11, 2012 7:19 AM

                • Re: Mobile App freezes when attempting connection to internet / synchronization

                  LieutantDrebin
                  6 posts

                  Got the same problem on my iPhone 4 (iOS5). However I find it "amusing" that a complete system reset should be carried out in order to use the app again. What I will definiately NOT do but convert to Nike instead!!!

                  :((((((((((((((((((((((((((((((((((((((((

                  Oct 10, 2012 12:26 PM

                  • Re: Mobile App freezes when attempting connection to internet / synchronization

                    MissTennis1
                    1,719 posts
                    Answered by
                    Answered by

                    Hi LieutantDrebin,

                     

                    Thanks for posting and for your honest feedback.

                     

                    We had a known issue with the App syncing process but everything should be in order now. Could you please give it a try and sync again please? Let us know how it goes. Thanks in advance.

                     

                    Kind regards,

                     

                    MissTennis1

                    Your miCoach Team

                    Oct 11, 2012 7:21 AM

                    • Re: Mobile App freezes when attempting connection to internet / synchronization

                      LieutantDrebin
                      6 posts

                      Hi Miss Tennis,

                       

                      Thanks you for your kind letter.

                      Yesterday afternoon I deleted and re-installed the application several times in vain (phone switched on and off also). After this I disconnected my phone from the miCoach web page (in the profile menu in the settings section if my memory serves well). After this I deleted the application from my iPad also.

                       

                      After all of this I reinstalled the app on my iPhone with still the iOS5 on it. At this time the application accepted the pin code but after five second I got a seven digit error code  (4.....?). I deleted the app again.

                      Exactly at this point my Bengal cat decided to piss on the sofa. Since it happens not very frequently I almost forgat my misery with the app and started to clean the sofa before my wife arrives.

                       

                      It took 20 minutes to clean the sofa for me and I did a splendid job (believe me). During the 20 minutes my phone was switched off. After this 20 minutes I gave the last chance to the application.

                       

                      After installation (around 18:30 CET) the application ran smooth and by the numbers.

                       

                      Let me summary. For the successfull re-installation of the application on an iPhone 4 with iOS operation system on it you need:

                      - to be very impatient and frustrated (which I was)

                      - have a Bengal cat (preferably female six years old with spotted fur)

                      - sofa (for three person preferably white textile cover on it)

                      - to create a situation where you cat decides to do its task on the sofa

                      - 20 minutes to start to clean the sofa which gives you time to cool down

                       

                      If you have all of the above mentioned items and circumstances you can easily overcome the syncronisation problems.

                       

                      Anyway thank you for your kind follow up and thank you for your collegues who made the app run again smooth.

                       

                      BR

                       

                      Lieutant Drebin

                      Oct 11, 2012 7:57 AM
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