5 Replies LAST POST: Feb 28, 2012 10:29 AM by MissTennis1 Override: None

why my laptop can't connect it?

please help me

  • |
  • Re: why my laptop can't connect it?

    Hi Zach07,

     

    thanks for posting.

     

    Before I can help you I need you to pass me some information. Which miCoach device are you using? Pacer (black device for training)? or are you using the SPEED_CELL? (green and black chip)? Also, which laptop do you have? a PC or Mac? and which OS does your laptop has? Windows XP, Vista or 7? On in case of Mac, is it Power PC or Intel based?

     

    Cheers!

     

    MissTennis1

    Your miCoach Team

    • |
    • |
    • Re: why my laptop can't connect it?

      Hi Miss tennis,

       

      i using speed_cell,that green black one.

      dell laptop,windon 7 intel based.
      please help me!!

      • |
      • |
      • Re: why my laptop can't connect it?

        Hi Zach07,

         

        thanks for your reply.

         

        First of all I want to share with you a video that shows the basics on how to use the SPEED_CELL with the USB for PC/Mac. It will give you a general overview on how to use the device: http://vimeo.com/32904917

         

        Make sure that you have the last version of the Manager installed in your computer. To do that please follow the next steps:

         

        1. Run the miCoach Manager.
        2. Right click on the small miCoach icon showing in the taskbar and go to "Check for Manager update".
        3. Update the manager.
        4. Close the manager completely after the update. To do that right click on the miCoach icon in the taskbar and click "Exit".
        5. Run the manager and try to sync the SPEED_CELL again.

         

        If after this you cannot sync the SPEED_CELL it might be that the drivers were not installed correctly, so please try the following steps:

         

        1. Uninstall the miCoach Manager
        2. Remove the USB CONNECT from your Windows Device Manager (will show up as "libusb-win32")
        3. Unplug the CONNECT from the USB port
        4. Plug it in again and let Windows install the drivers
        5. Reinstall the miCoach Manager and try to sync your SPEED_CELL again

         

        To do this, you have to make sure that you have administrator rights in your laptop.

         

        Try it and let me know how it goes!

         

        Cheers,

         

        MissTennis1

        Your miCoach Team

        • |
        • |
        • Re: why my laptop can't connect it?

          hi misstennis,

           

          still nt working...my usb is nt connect with the pc

          • |
          • |
          • Re: why my laptop can't connect it?

            Hi Zach07,

             

            thanks for your reply.

             

            In this case please write an email to our Support Team: support@micoach.com

            When you do that, please let them know that you are using the SPEED_CELL for PC/Mac, if you are using a PC or a Mac and the OS of your computer. Finally indicate what you have already tried to solve the issue. You will be contacted soon.

             

            Thanks for your patience,

             

            MissTennis1

            Your miCoach Team

            • |
            • |