My speed cell will not sync with micoach manager on my mac. I've followed the instructions and the only part that will not work is the screen where you add a pin code. It will not allow me to add a pin code so I leave this blanc. My computer picks up the speed cell ....however, when I hit the sync link it comes up sync error. I've tried everything possible to resolve this issue like replace battery, re-download updated micoach manager for mac, Nothing is working. Can anyone help me? Cheers Crazyalp
In order I can keep helping you: Could you please tell me which kind or number of error does the first pop-up window that appears when you try to sync the SPEED_CELL says?
If you are having sync errors it might be that the drivers were not properly installed. Please have a look at the following link and check the post from rugby13. This might help you: http://community-micoach.adidas.com/message/41081#41081
thanks for posting. If you are having a #1001 with your SPEED_CELL I am going to ask you to please contact support. When you do it, attach your log files, you can find them on your computer under :\adidas\miCoach Manager\logs\debug.log
This error could be due to a number of things. I'll give you some options which will hopefully sort out this problem for you.
This is sometimes a simple matter that the signal from the SPEED_CELL is too strong or too weak - please try having the SPEED_CELL at least 30cms away from the CONNECT
If you are still having issues then please remove the passkey from your SPEED_CELL and try syncing without this
If after the above steps the problem remains then please send an email to support@micoach.com and let them know the error and all the steps tried. Please include the log files from the miCoach Manager - C:\Users\adidas\miCoach Manager\logs\debug.log. They will need to passed this to the IT Team for investigation.
Got the same problem on the Mac! It sees the device, but won't connect to it. My speedcell also doesn't work in the Micoach Tennis App with exactly the same problem, seeing the device but can't connecting to it. Strange thing is monday after plenty of try it worked once and i could see my workout. But syncing that work out from the tennis app to the website failed partially! Very annoying!
I'm having the same problem and I haven't been able to log in data for three days now, I just got my speed cell this past week so I know it can't be the battery. Where can I send it in for a new one? Help!!!!!!!
Like Rugby13 advised before, I would recommend you to please Contact our Support Team explaining your issue as they can investigate your case further and pass this to the developers if needed. When you do it please add this code at the top of your message: "SCM - your miCoach username - SD". One of our agents will contact you soon.
The number of cubes within your status image is determined by your activity on the miCoach support website. These activities include (in order of importance):
Having a response to a discussion post marked as the correct solution.
Responses which are marked as helpful by other users.
