SUPPORT DISCUSSIONS
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Hi MissTennis1,
In answer to your questions:
after syncing the workout to the App, have you edited anything and then sync to the website? And if so what did you do.
Yes, I clicked 'Edit' for the workout on the iPhone Tennis app then 'cropped' it by clicking 'Crop' after moving the sliders at both ends to remove a portion from the beginning and from the end before uploading it to the website.
Finally I would appreciate if you could tell me the generation of your iPhone and its iOS.
iPhone 4
iOS 4.2.1 (8C148)
For what I can read, it is clear that you played a tennis match and that workout was the one that you synced to the App and then to the website, am I right? or by any chance did you do more a running type of workout and then you assigned as a Tennis workout?
You are right, a tennis practice session with rallies played and then synced to the iPhone Tennis App (not a running type workout) where it was Cropped then uploaded to the website. Numerous stats seem to have gone through a random conversion to another number during this upload as the not only are the stats wrong on the website but also the rally distribution bar chart which is totally different to the correct one on the iPhone app. (One thing to note: after I Cropped the workout on the iPhone Tennis app it caused the app to close. I had to start it again to view the correctly Cropped workout.)
The Tennis app is the one on the store yesterday.
Workout stats emailed from iPhone app shown below. (There is no option to email the Profile barchart which is correct on the iPhone app but totally wrong when uploaded to the website)
Thanks
New miCoach SPEED_CELL workout from ChrisHay: 14.96 km/h, 7.012 km, 0.21 km rallies.
Click Details then scroll:
New miCoach SPEED_CELL speed summary from ChrisHay: 14.96 km/h max. speed, 14.96 km/h rallies max. speed and 2.08 km/h overall speed.
New miCoach SPEED_CELL distance summary from ChrisHay: 7.012 km total distance and 1.548 km rallies distance.
New miCoach SPEED_CELL time summary from ChrisHay: 3:22:25 total time, 1:40:10 active time and 17:24 rallies time.
The website my username is grahamahay@aol.com you can check the workout of the same date and time that uploaded with differing data to that shown above from the iPhone app.
May 23, 2012 2:20 PM -
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Answered by
Hi ChrisHay,
thanks a lot. There is no way to attach docs. in this Forum
. But I really appreciate the effort on your last post, thanks a lot 
. I will make sure to pass this on and as soon as I have feedback I will let you know. Thanks a lot for your cooperation. Your patience will be very appreciated.MissTennis1
Your miCoach Team
May 23, 2012 6:20 PM -
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Answered by
Hi guys!
thanks for posting.
@ChrisHay,
thanks a lot for the great description and the screenshots. I will make sure to forward them to support.
@Rizou, I see and thanks for the heads up. Could you write an email to our Support Team? (support@micoach.com) regarding the issue? and as @ChrisHay did please attach screenshots of the workouts, and also it would be nice if you could tell them if after syncing the workout to the App, have you edited anything and then sync to the website? And if so what did you do. Finally I would appreciate if you could tell them the generation of your iPhone and its iOS. Also by any chance did you do more a running type of workout and then you assigned as a certain type of workout? I found it better if you could contact support so you can manage to put all the images on a zip file so this thread does not turn that messy
.One of our agents will contact you soon.
Thanks for your cooperation.
MissTennis1
Your miCoach Team
May 23, 2012 6:17 PM -
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Thanks for a reply. I will try when I get home. I would love for it to be able to somehow retrieve what I would imagine would have to be in there somewhere, of course, my partners from the giddyup was working flawlessly. I got them together, and he has countless workouts that I get to 'follow' to my measly 3 which kind of works I guess because it seems like if I decrease his by 30%, the numbers tend to be around correct
Not sure if that means I am making him work harder than me, or if I am not working as hard because I am not moving.I wish it could count footsteps. That is key in tennis, footwork and movement of the feet to be on toes. Do you think that could be an enhancement? Or maybe it is and I just cannot find it. In tennis, pros move their feet on average 12-15+ times between strokes, whereas club players move only something like 8-10 and college 10-12 on average. Those are solid numbers to use as benchmarks. That would be an awesome marker.
Jun 26, 2012 8:07 PM-
Yeah, it doesn't work anymore. I cannot believe how complicated every aspect of this has become, from syncing, to recording, to even replacing the battery, to finding the error log or even this damned forum, to what else...I am a programmer and can understand an initial rollout, but this is really something else. I did follow the steps in your post, and I did follow the steps to removing the battery and everything else. Nothing.
I guess I will have to send an email to support (I think that is where I'm supposed to send something) and try to hope for the best. Won't think there is any hope, why the data isn't recorded is ridiculous -- aside from the hours of training and performance to see results, its even worse when you have to come home and spend multiple hours to try to figure out what is wrong to no avail. pffft, it is a waste on many levels. I guess I will look forward to returning it as I really don't have the motivation to try it yet again.
I really wanted to like it.
I tried.
P.S.
Why do I get the feeling (because of the shear number of problems, the delays in responding as well as the number of NON-fixes, not to mention the whole thing is so damned comical so I really CANNOT blame you) that every time you guys get a new trouble ticket or complaint raised, you guys send a nice template letter with a apologetic opening and hopeful closing -- all the while chuckling and maybe even cracking jokes as you type your message....that's what happens when our trouble tickets come in and we don't know what to do...lol..
Jun 27, 2012 12:21 PM
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Answered by
Hi kepagk,
Thanks for the update.
I'm glad to hear that you got it working after trying many things and appreciate your effort and patience.
I don't think the issue was caused by wearing it on the shoe lace as the SPEED_CELL can be placed either in the midsole cavity of the miCoach compatible shoes or on a shoe lace using lace clip. I also always wear it on my shoe lace and it's working great.
As you said you don't have the miCoach compatible shoes where you can inser the SPEED_CELL. So exactly how/where did you put the SPEED_CELL in your shoe? Did you put inside your shoe under your foot? Please do not step on the SPEED_CELL directly as this may damage the SPEED_CELL. The miCoach compatible shoes has special cavity to protect the SPEED_CELL. So if you don't have miCoach compatible shoes, it's still better to wear on the shoe lace.
Wearing the SPEED_CELL on the shoe laces using the lace clip or in the cavity of miCoach compatible shoes will allow for highest level of data accuracy. If it is used in any other way than recommended (with lace clip or in cavity), adidas does not guarantee the same level of data accuracy.
For wearing the SPEED_CELL on your laces:
- Make sure to tie the shoe lace tight so that the SPEED_CELL doesn't flap.
- Wear the device as far down on the laces as possible (towards the tip of your toe).
- Place the device in a position on top of your shoe with the device lying as horizontal as possible.
Regarding footsteps, I'd like to inform you that the SPEED_CELL can measure stride rate (steps per minute). You can find stride rate information of a Tennis workout, when you go to Track> Journal:
Hope this helps.
I wish you all the best and enjoy your training!
Thanks,
SportySpider1
Your miCoach Team
Jun 27, 2012 5:13 PM
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