SUPPORT DISCUSSIONS

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LAST POST: Apr 8, 2013 8:30 PM by

Searching sensors, stride sensor found, heart rate sensor NOT FOUND. This is the message I get when I turn on my unit.

Dec 21, 2010 2:40 AM

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Posted on Dec 21, 2010 2:40 AM

Re: Heart Rate Sensor Not Found
sarang

71 posts

Hi here is a link where you could find a solution http://bit.ly/1000Y1S

Jan 4, 2013 2:56 PM

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Posted on Jan 4, 2013 2:56 PM
- Re: Heart Rate Sensor Not Found
  Stevo11
  
  7 posts
  
  Thanks for the quick reply. I have been following all these steps, so I am going to try and just replace the battery with my fingers crossed.
  
  Dec 21, 2010 4:21 AM
  
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  Posted on Dec 21, 2010 4:21 AM
- Re: Heart Rate Sensor Not Found
  CaesarWong
  
  3 posts
  
  Hi Sarang,
  
  The link that you provided is broken... I just got my pacer a few days ago, and it only works for me in day 1... replaced the battery, but my pacer still could not find my HRM... Did wet the sensor before I putted it on, and wear it tight... what else do I miss? Fast heartbeat rate to "activate" it, for every single use?
  
  Please shine me some lights on this... I'm desperate to know if my HRM/textile strap sensors could possibly be defective...
  
  Thank you in advance.
  
  Dec 25, 2010 2:39 PM
  
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  Posted on Dec 25, 2010 2:39 PM
  - Re: Heart Rate Sensor Not Found
    Stevo11
    
    7 posts
    
    I changed the battery in the HRM and it works great now. Amazing that a brand new product comes with a dead battery. Oh well. Make sure your sensors are wet. I placed my monitor just at the bottom of my pecs. Seems to work great. Must say I did find this product a little confusing to get working and sort out, and I am usually pretty good with electronic gadgets. I am a personal trainer and operate 6 different websites, so you would assume it would come easy to me. Oh well, gotta go, micoach is calling for a run today.
    
    Dec 25, 2010 2:59 PM
    
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    Posted on Dec 25, 2010 2:59 PM
    - Re: Heart Rate Sensor Not Found
      mastaple
      
      2 posts
      
      i have a similar problem with the heart rate sensor but pairing and replacing the battery didn't fix it. it was working until a few weeks ago. what other tricks are there to try?
      
      Dec 30, 2010 4:52 PM
      
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      Posted on Dec 30, 2010 4:52 PM
      - Re: Heart Rate Sensor Not Found
        
        CaesarWong
        
        3 posts
        
        Hi Mastaple,
        
        I totally understand your frustration. I was having the same problem with my HRM for one whole week! Did everything I could to replace several batteries, try and error... in the end i was still having the same thing - it won't work until yesterday. My HRM finally got work and my pacer could pick it up within a few seconds I turned it on.
        
        Try to "reset calibration" at your miCoach web console at Settings>>Gears>>Configure MiCoach Pacer, then; under accessories section please make sure both of your HRM and SS checkbox are checked and then click "reset calibration", and save.
        
        Then connect your miCoach pacer to your computer and run the synchronisation.
        
        Your pacer should be able to pickup your HRM now. (BTW, dont forget to wet your HRM sensor before you on the pacer)
        
        Hope these helps!
        
        Dec 31, 2010 5:29 AM
        
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        Posted on Dec 31, 2010 5:29 AM
        
        Re: Heart Rate Sensor Not Found
        
        mastaple
        
        2 posts
        
        thanks Caesar. unfortunately, this didn't do anything for me. the reset calibrations button was darked out so that I couldn't reset. I think this means that it's working from the default calibrations. I appreciate the suggestion though. Any other suggestions? Best Regards, Mike
        
        Jan 6, 2011 3:09 AM
        
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        Posted on Jan 6, 2011 3:09 AM
        
        Re: Heart Rate Sensor Not Found
        
        Lucia1234
        
        127 posts
        
        Answered by
        
        Hi mastaple,
        
        Please check these FAQs and make sure you have followed all the steps correctly:
        
        How do I wear the Heart Rate Monitor?
        http://forum-micoach.adidas.com/docs/DOC-FAQ-ENG_122
        
        How do I change the battery of the Heart Rate Monitor?
        http://forum-micoach.adidas.com/docs/DOC-FAQ-ENG_119
        
        How to store and clean the Heart Rate Monitor:
        http://forum-micoach.adidas.com/docs/DOC-FAQ-ENG_15
        
        If you are still having difficulties with your Pacer finding the sensor, then please contact customer support and they will help you further.
        
        miCoach team
        
        Message was edited by: MissTennis1 ---- These links are no longer active. You can find the correct links in this post: http://community-micoach.adidas.com/message/54127#54127
        
        Jan 4, 2013 2:59 PM
        
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        Posted on Jan 4, 2013 2:59 PM
        
        Re: Heart Rate Sensor Not Found
        
        koniev
        
        1 post
        
        Hello,
        I have exactly the same problem here. Having bought a micoach pacer today I cannot get it to work. All I get is this message that Heart Rate Sensor is not found. The Stride Sensor is working perfectly well. I put a battery of Stide Sensor to Heart Rate Sensor: still nothing found. Links of Lucia1234 are dead, but I have already tried everything written here: http://www.adidas.com/com/miCoach/Multimedia/com/PDF/miCoach_Pacer_User_Manual.pdf
        Whan am I supposed to do?
        Thank in andance for your help.
        
        May 5, 2012 2:34 PM
        
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        Posted on May 5, 2012 2:34 PM
        
        Re: Heart Rate Sensor Not Found
        
        MissTennis1
        
        1,702 posts
        
        Answered by
        
        Hi koniev,
        
        thanks for bringing this to our attention.
        
        Have a look at the following link and make sure to follow all the steps recommended:
        
        http://bit.ly/GCg57V
        
        If the HRM still cannot be recognized go to the Settings section on miCoach.com and click on the Pacer tab. Under "Accessories," make sure that the sensor is selected and that you have it saved and synced.
        
        If after trying all of these steps your HRM still cannot be recognized I would appreciate if you can contact our Support Team (support@micoach.com) explaining your issue and what you have already tried. One of our agents will contact you soon.
        
        MissTennis1
        Your miCoach Team
        
        May 6, 2012 6:14 PM
        
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        Posted on May 6, 2012 6:14 PM
        
        Re: Heart Rate Sensor Not Found
        
        MissTennis1
        
        1,702 posts
        
        Answered by
        
        Hi koniev,
        
        It just came to my mind that I did not post the new links from the guides that @Lucia1234 shared before. Apologies for that. In case you or other members of the miCoach Community need them, you can find them all over here:
        
        How to wear the Heart Rate Monitor: http://bit.ly/ISlt7E
        How to change the battery of the Heart Rate Monitor: http://bit.ly/GCEmWH
        How to store and clean the Heart Rate Monitor: http://bit.ly/KCWrLh and http://bit.ly/JbHAab
        
        I hope this helps!
        
        Regards,
        
        MissTennis1
        Your miCoach Team
        
        May 8, 2012 6:34 PM
        
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        Posted on May 8, 2012 6:34 PM
        
        Re: Heart Rate Sensor Not Found
        
        KHU01
        
        1 post
        
        Hello,
        i've really tried everything on this forum
        replaced the battery twice, followed the right instructions on how to wear. i've also reset the pacer...etc
        this is super frustrating that you buy a product that simply doesn't work
        i've sent an email to support, i hope i get a good reply that will help
        
        Apr 8, 2013 8:30 PM
        
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        Posted on Apr 8, 2013 8:30 PM
Re: Heart Rate Sensor Not Found
Elvorien

2 posts

Is there a solution for this? I have tried everything and I still cannot make the HR work after a battery change.

Jan 29, 2013 4:55 AM

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Posted on Jan 29, 2013 4:55 AM