SUPPORT DISCUSSIONS

My son purchased this with his own money... I am trying to get the darn thing to work for him so he can track his results. Questions that I have are as follows.. #1. Why would it show an accurate workout time for today, but have no other data collected. All it shows was his training time? #2. As I understand it, to track him in a game, we start a workout (to which we hear GPS LOCATED).. He is then on the field and his ipod is in his soccer bag. At the end of the game, he accesses his ipod and clicks "end" and then "save & sync to MiCoach. When he clicks on "Track" it only shows the time of the workout.. Nothing else. #3. Random Question - Is an internet connection needed at any time in the process? He is using his Ipod Touch and it only has internet connectivity when he gets home. Thanks for your help