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LAST POST: May 6, 2012 10:53 AM by Nosegear

Website not working correctly????

iRonny
20 posts

Since yesterday I can log in but cannot go to see my workouts. When i click the pull down menu "track" or "manage" it look slike it is loading but nothing happens.  Only the home button works for me.

I am using windows7 and IE9

Sep 12, 2011 6:39 PM
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  • Posted on Sep 12, 2011 6:39 PM

  • Re: Website not working correctly????

    matsumatsu
    207 posts
    Answered by
    Answered by

    I’m so sorry to hear about this.  Please know that the technical team is investigating on this. Meanwhile, can you try to clear browsing data (cache, cookies, and history) and see what happens?   If the problem remains, is it possible to provide screenshots of the problem? 

     

    are they people who are having similar issues with different browsers (even after clearing browsing data)?

     

    Your miCoach Team

     



    Sep 13, 2011 3:04 AM

    • Re: Website not working correctly????

      Irontriguy
      8 posts

      I am having the same problem, cannot see older workouts, plans nothing.  Uploaded my run tonight and cannot see it either. HELP!!!

      Sep 13, 2011 1:11 AM

    • Re: Website not working correctly????

      Willem
      638 posts

      I am also using windows7 and ie9 but do not have any problems.

      Sep 13, 2011 7:29 PM

    • Re: Website not working correctly????

      iRonny
      20 posts

      Please see screenshots.

       

      This it how it looks after login

      homescreen.jpg

       

      And this when I try to go to another page, it looks like something is happening, colors do change, but in fact this nothing is happening and this goes on and on.

       

      screen2.jpg

       

       

       

      Via the homescreen I can get to the journal etc. via the lifetime stats screen. I cannot choose my shoes however as they seeem to have disappeared. And I can't get to the screen with my shoes.

       

      I am getting a bit annoyed as problems don't disappear but are being replaced with others. I am starting to believe that the responsible management and technical team of Adidas doesn't mind or/and is incompetent.

      In both cases the management of Adidas is to blame.

      Sep 17, 2011 10:46 AM

  • Re: Website not working correctly????

    DJRunning
    4 posts

    I am having this same problem. I am logging on with Safari.

    Sep 13, 2011 1:42 AM

  • Re: Website not working correctly????

    Ziramas
    22 posts

    New problem.  My latest workout ran 10 km in 1hr 6 mins, but it shows 1 hr 15 min at facebook (I have selected auto-share at Facebook) !!!

     

    Furthermore, at the Note column, I am unable to select my running shoes.

     

    Adidas, please investigate. 

     

    Thanks

    Sep 17, 2011 11:12 AM

    • Re: Website not working correctly????

      HRTrainNStuf
      20 posts

      Sad to say I do know a workaround for the shoe selection (even though it's unacceptable that they don't have this working right in the first place). Go to the "track my shoes" page, make sure you wait the fortnight that it takes for the page and data to completely load, refreshing your page multiple times as needed, and when it's finally shown you your list of shoes, *NOW* you can go back to your latest workout, eventually, by whatever circuitous method of links you uncover that will actually get you to the desired page, and if/when that page ever loads, you'll be able to select your shoes.

       

      Dump the Flash, Adidas, and just write a normal (read: functional) website.

      Sep 18, 2011 12:09 AM

  • Re: Website not working correctly????

    HRTrainNStuf
    20 posts

    It's very much a buggy piece of turd. They've taken after Nike+ and wanted to bring to us an entirely Flash-based experience that's as nonfunctional as it is functional, to the point that we're frustrated and want to go elsewhere. The unusable website renders the equipment just as unusable (because it's all proprietary), and so we might as well return our products for refunds and go buy Polar or Garmin stuff.

    Sep 18, 2011 12:06 AM

  • Re: Website not working correctly????

    iRonny
    20 posts

    Almost two weeks later and still NO NEWS FROM ADIDAS.

    Sep 25, 2011 6:07 PM

    • Re: Website not working correctly????

      rugby13
      718 posts
      Answered by
      Answered by

      Hi Guys,

       

      The team responsible for the website are looking into this matter but as it is an issue that not everyone is experiencing then it is more difficult to isolate and reproduce to find a solution.

       

      I would suggest that if you are experiencing problems that you should contact the support team so they can forward your case to the web team  who can use the account information to investigate the problem.

       

      You should email to support@micoach.com and put something like "website loading very slowly" as the subject.

       

      If you can also attach screen shots or any error messages you are receiving during the usage of the site along with details of your operating system and browser.

       

      They will deal with you cases on an individual basis and search for bugs that may be causing the problem.

       

      Your miCoach Team

      Sep 27, 2011 11:16 AM

  • Re: Website not working correctly????

    cooper40
    1 post

    It's end of Oct 11 and I'm very frustrated as the training plans are still not available on the website have you had any luck in corrupting your problem????

    Oct 22, 2011 9:27 AM

  • Re: Website not working correctly????

    elsvandewater
    2 posts

    same  for me even after browser data clearing...

    Oct 23, 2011 1:40 PM

    • Re: Website not working correctly????

      matsumatsu
      207 posts
      Answered by
      Answered by

      Hi, elsvandewater

       

      Can you update Flash Player and Java to the latest versions?

      If the issue remains, please provide your browser name and version.

      Is the issue exactly the same as what iRonny described?

      Oct 24, 2011 9:47 PM

  • Re: Website not working correctly????

    Jatinder
    2 posts

    I have emailed  support as after clearing browsing history, the website is till not working, I cannot look at any training plans or track etc. They replied saying that due to an exceptional amount of requests there will be a delay in their response to me etc. So I am none the wiser as to why I cannot access most of the website.

    Oct 26, 2011 10:52 PM

    • Re: Website not working correctly????

      matsumatsu
      207 posts
      Answered by
      Answered by

      Hi, Jatinder

       

      What is your main browser?  IE9?  Could you update Flash Player and Java?

      Do you have the same issue with different browser(s)?

      Oct 27, 2011 9:29 PM

      • Re: Website not working correctly????

        jax1
        5 posts

        I could but it worked a few months ago fine. Also I can't access it on my iPhone either

         

        Sent from my iPhone

        Oct 27, 2011 9:52 PM

      • Re: Website not working correctly????

        Jatinder
        2 posts

        Hi, Yes I was using IE9 but changed to Safari and the website is working fine now, THANKYOU

        Oct 28, 2011 10:49 PM

        • Re: Website not working correctly????

          jax1
          5 posts

          Think I'm using Microsoft on laptop and safari on phone. Neither work. Same problem with each

           

           

          Sent from my iPhone

          Oct 29, 2011 3:42 PM

          • Re: Website not working correctly????

            rugby13
            718 posts
            Answered by
            Answered by

            Hi jax1,

             

            If you are using Internet Explorer 9 then I can advise that you should try Google Chrome or Firefox as an alternative on the laptop.

             

            The iPhone will display the website correctly as the website is currently a mix between HTML5 and Flash.

             

            As iPhones are not flash enabled then you will not be able to use it correctly.

             

            Rugby13,

             

            Your miCoach Team

            Nov 2, 2011 2:34 PM

  • Re: Website not working correctly????

    jo31
    20 posts

    Hey ADIDAS, can't you just go back to the old version of the web site???????? What the (removed) is this???? Sorry, but, i'v bought your pacer  in july, and since, it's all about problems behind problems....updates for the pacer and now the website!!!!!!!!!!! It's just unbeliveable and you just don't have a minimum of respect about your clients, that kepp their money to buy your products, instead of garmin or polar ones...INSTEAD OF CREATE NEW PRODUCTS FIX THE OLD ONES, BECAUSE YOUR REPUTATION IS GOING DOWN AND DOWN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!SENDING YOURS SORRIES ISN'T SUFICIENT....IF YOU CAN'T HANDLE THE SITUATION, JUST GO AND TRY TO GET NEW WORKERS (OR AT LEAST SOME COMPETENTS) OR ABANDON!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WANT THE OLDER VERSION OF THE WEB SITE, YOU JUST MUST HAVE THE SENSE THAT YOU ARE CAPABLE OF GIVING A CHOICE OF YOUR CUSTOMERS, FOR EXAMPLE, TRY THE NEW WEBSITE OR ALLOWED THEM TO GO BACK TO THE OLD ONE!!!!!!!!!!!!!!!! (removed) YOUUUUUUUU

     

    Message was edited by: rugby13 Profanity moderated and removed - unsuitable or inappropriate language is not allowed on the miCoach Forum.

    Nov 28, 2011 12:06 PM

    • Re: Website not working correctly????

      rugby13
      718 posts
      Answered by
      Answered by

      Hi jo31,

       

      You are entitled to your opinion, however, expressing this through the use of profanity is not allowed on the miCoach Forum.

       

      We are always trying to improve the website experience for miCoach users and are aware that it isn't always perfect for everyone.

       

      We take your feedback very seriously and our aim is to provide a very stable and interesting online environment where you can view and share your workouts and interact with other miCoach users.

       

      I will pass your feedback onto the web team for their information.

       

      Yours,

       

      Rugby13

      Nov 28, 2011 12:15 PM

  • Re: Website not working correctly????

    bloethen
    1 post

    Was this ever fixed? I am using IE9.  Flash is updated to most recent version.  All I get is a gray screen anywhere beyond the home screen.

    Mar 13, 2012 11:36 PM

  • Re: Website not working correctly????

    vuyosingiswa
    5 posts

    I feel the new site has been limping along since the redesign but now things have just about come to a stand still on my account. I can't see my most recent workout, there is no "delete workout" option, and since Monday 12 March micoach app on android and addidus running app on ios can't sync workouts to micoach.

     

    Micoach is a fabulous solution but seriously let down by the technical side. It works great when it works but that's now and then these days. I've invested in a speed_cell in the hopes that I could more acurately monitor and improve my performance.

     

    I currenting use another running app on the phone and that works perfectly, non of the hiccups micoach experiences. I understand that you probably have been overwhelmed by the number of users on the system but what are we the people who've actually bought into your ecosystem and can't easily use your products with other (working) couching systems surposed to do?

     

    Just make it work! Other brands are doing it why can't you?

    Mar 14, 2012 8:48 AM

    • Re: Website not working correctly????

      rugby13
      718 posts
      Answered by
      Answered by

      Hi vuyosingiswa,

       

      We understand that the website has issues and especially over the last week or so.

       

      We are now getting things back under control and will be pushing to make sure it not only stays stable but continues to improve and not only meets but exceeds our users expectations.

       

      We always welcome feedback and want you to know that we are listening and using this feedback to help us improve.

       

      All the best with your training.

       

      Cheers,

       

      Rugby13

      Mar 21, 2012 8:43 AM

      • Re: Website not working correctly????

        jax1
        5 posts

        Actually you re too late. I've switched back to Nike. Shame because in principal your site is better but it's been 6 months now since I've been able to get to the part that allows me to manage my programme. And you ve been saying things will get better for all of that time.

         

        Sent from my iPhone

        Mar 21, 2012 9:07 AM

      • Re: Website not working correctly????

        saf250780
        51 posts

        Hi I have had a few issues with the website since the start of february I have reported my issues with emails and plenty of screen shots but im still waiting for answers My main issue is that I have joined groups such as  The Hunt For Fast and Leo Messi the stats for Messi is not being updated The Hunt For Fast group have not given us any new challenges since the end of Jan. So I set myself challenges and targets. One of my targets is to get 1st place on the leaderboard but every day this week my stats are uploaded but they are reset. For example I was 1st place on monday day with a distance of over 150km but monday night after I synced my workout the leaderboard said I had only covered 6.2km. TUESDAY WEDENSDAY THURSDAY AND TODAY my stats keep being reset

        Mar 23, 2012 8:51 AM

  • Re: Website not working correctly????

    WhiteLighning
    2 posts

    I have had isses with slowness as well and have NEVER got the "Training Plans" link to load.  I have IE9 running Windows Vista.  Any advice would be greatly appreciated.  Tried clearing the browser cache.  That didn't help any.

    Apr 7, 2012 7:34 PM

    • Re: Website not working correctly????

      jax1
      5 posts

      Yeah give up. We all did

       

      Sent from my iPhone

      Apr 7, 2012 7:43 PM

    • Re: Website not working correctly????

      rugby13
      718 posts
      Answered by
      Answered by

      Hi WhiteLightning,

       

      If you are having issues with the website and it only happens with the Training Plans and other specific places then this is more than likely a flash issue.

       

      When you log in to the website and go to the plans then right click on the space where the site is loading. Choose the Global Settings and then delete all. This will clear the asset cache for Flash Player.

       

      If this doesn't improve the situation then please try updating your Flash Player and then if needed try an alternative browser such as Firefox or Chrome.

       

      Let me know how it goes.

       

      Cheers,

       

      Rugby13

      Apr 17, 2012 9:12 PM

      • Re: Website not working correctly????

        mightyalfie
        1 post

        for me, the home page does nothing. the workout navigator shows nothing but a circle turning and the track progress bar shows nothing.have emptied browser cache and its still the same.

        Apr 21, 2012 5:00 PM

      • Re: Website not working correctly????

        WhiteLighning
        2 posts

        I ended up switching to Google Chrome to use for this site, and it works OK.  I've had lots of little annoying things with IE9, so I may end up converting everying to Chrome, but for now I just fire it up for micoach.  Thanks for the tips.

        Apr 21, 2012 7:37 PM

  • Re: Website not working correctly????

    Nosegear
    48 posts

    With IE9, problems sadly persist. My login is not remembered, and I have to re-authenticate even between pages - or I'm just not allowed in at all. If I'm finally in the Workout Navigator and click on Results I have to log in yet again. The 'See my workouts' link in the miCoach Manager doesn't work anymore either - it used to bring me directly into the miCoach site (logged in and all), but now I have to log in which may or may not work. I tried Firefox which is somewhat better, but IE9 is the most commonly used browser globally still so I suggest this matter is investigated a bit further!

    May 6, 2012 10:53 AM
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