SUPPORT DISCUSSIONS
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Hello everyone,
I faced the same problem today with my pacer, I updated the manager and firmware a week ago and didn't face this problem. Today was my first but luckily I found a solution for it. The solution can be summurized in the following steps.
1. Go to Control Panel > System > Device manager. A window will appear with all connected hardware
2. Connect your pacer. The list will refresh and your pacer will appear under "Human interface device" as two devices "HID-compliant device" and "USB input device". Now here is the problem I faced, when I connect the pacer I found 2 "HID-compliant device" and another 2 "USB input device". See attached picture. The manager software seems like it can't communicate with pacer because there are 2 pacers and it don't know which to sync with.
3. Right click the extra "HID-compliant device" and disable it and then right click the extra "USB input device" and disable it also. If you wonder which one is the real connected pacer and which is fake, if the windows ask for restart then stop this is the connected pacer and go for the other.
4. Restart the manager or disconnect and reconnect the pacer and it should work. This is how it worked for me.
Hope this will work for you too
SoloRunner
Attachments:-
DeviceManager.jpg (98.2 K)
Jul 10, 2011 3:31 PM -
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Problem here as well.
Today, my Pacer was not able to give me any indications, except for the workout length and the basic indications ("Green Zone, 15 minutes").
Getting back to synchronize, in the hope the Pacer recorded something, this is what I got:
I sent a request to support. Hopefully, they will cure this very soon. This is close to unacceptable for a 150$ device.
Jul 13, 2011 3:04 AM-
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i try PUP64.EXE to fix pacer cannot sync problem fail~~~
Attachments:- PUP64.exe.zip (538.7 K)
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0713_6.jpg (32.3 K)
Jul 13, 2011 7:26 AM-
i let pacer work now
but i have change the third pc to sync pacer ok~~
micoach support send me a file amonformat.exe
but useless cannot sync ~~~
Attachments:-
0713_new_5.JPG (21.8 K)
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0713_new_4.JPG (22.6 K)
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0713_new_3.JPG (17.1 K)
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0713_new_2.JPG (24.8 K)
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0713_new_1.JPG (25.0 K)
Jul 13, 2011 12:43 PM -
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long shot but: I also get this error 2100 and I'm wondering if this could be related to your browser maybe? My standard browser is opera and miCoach does not like that at all. In order to access my micoach page I need to switch to IE.
I don't know how this firmware upgrade works and what kind of ressources it uses during the process but it might be a problem with the standard browser at least for the weird error 2100...
just thinking
Jul 15, 2011 8:40 AM-
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i try another the fourth win 7 pc
manager upgrade to 4.0.8 version and restart but i plug in pacer NO WORK
nothing happen~ i found USB device ok not show error
why??
no detect pacer ?
NOW i know only pc never install manager software can USE this 4.0.8 version software
wait micoach support release NEW version manager software ~~~
HURRY UP~~
Attachments:-
0715_1.png (62.4 K)
Jul 15, 2011 1:57 PM -
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software download wasnot notice win 7 not support
only say HIGHER THAN WIN XP SP3 ~~~~
i ever use win 7 update pacer ok no problem~~
NOW i only sync pacer in win xp system
and see micoach web in another computer
Attachments:-
0719_1.jpg (50.3 K)
Jul 19, 2011 3:35 AM -
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Hi Ebisu as much as I agree with you on this discussion with petarxxx. But do not feed the trolls they will grow!
I hope our pacers will work properly after adidas forces another update on us
!This is the reply to my mail I wrote to the adidas support.
Es tut uns sehr leid, dass Sie Ärger mit Ihrem Pacer haben. Das ist wirklich sehr ungewöhnlich.
Wir möchten uns aufrichtig für diese Unannehmlichkeiten entschuldigen und Ihnen versichern, dass unsere Techniker bereits an einer Lösung arbeiten.
Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben.
My translation:
We apologize that you have trouble with your Pacer. This is really rare.
We apologize deeply for the inconvenience and ensure that our technicians are working on a solution
Thank you for bringing this to our attention.
I replied that they should look in their support forums and that it seems not to be unusual at all.
Adidas used to have a brilliant support for myCoach in germany. I was really puzzled to receive this mail ridiculing my problem.
I love my Pacer and the way it coaches therefore, as I wrote above, I hope they will fix it in the near future.
At the moment I can use it after charging for halve an hour, prior to the run. I'll not hear the results since it crashes after I flick the bottom but I still can sync.
If they don't fix it and too many users getting restless, social media will spread word and diminish their sales of their pushed mi program. Trust me Adidas is very aware off the situation when it comes to connecting the brand to quality. If not they will simply loose reputation and future revenue.
I think it does help to mail the issues as well as posting them here in the forum! So keep on going!
Oh by the way they are searching for a manager for miCoach at the moment! seriously!
Jul 19, 2011 1:59 PM
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