Support Updates

Hi miCoachers,

During our website update on Monday 18^th February we implemented a number of fixes.  We’re sure you’ll be happy to receive the following news:

- We fixed the issue for those of you who had difficulty entering your user name and password to login to miCoach.com.  Now you can login successfully.

- For those users whose Schedule had wrong dates, this is now fixed and you will see the true workout dates and days.

- Past workout stats can be viewed again under the Track tab.

- The links for the Pacer user manual and the Quick Start Guide are now working.

- If you’re starting a new Plan then the preview details of each workout is available.

- We’ve also made various translation improvements.

Keep checking back here in our support blog for regular updates.  Thanks for being part of miCoach and to all of you, Happy Training!

Cheers,

Your miCoach Team

Hi miCoachers!

Important update for you regarding your workout schedule

The good news: as of later today, you’ll be able to view your workout schedule again from your web browser. 

The not so good news: you can’t see the schedule on your mobile yet….but watch this space, after the next update, this should be possible again. 

Reason? We’re temporarily rolling back the website to the former version (aka for the techies “flex”).  In our next update, we plan to bring it back to the current (HTML) version.

We’ll keep you updated.  Thanks for sticking with us!

Your miCoach team 

Hi miCoachers,

The team is currently investigating for a solution for the Blank Schedule.  In the meantime, miCoacher senna101 has posted and shared a way to see your Calendar. We’d like to thank him for communicating this to users on the forum and helping others out! We’ve also added a second way to access the schedule.  Note – both of these work-arounds require that you have a training plan. 

If you don’t have a training plan and you want to see your past workouts, you can go to Track>Journal to check them out.

Access through Workout Navigator-

1. When logged in to miCoach.com, go to Home. See the Workout Navigator. You will see vertical bars at the top.  Completed workouts in light blue, last completed workout in green, and upcoming workouts in darker blue.

2. Click on one of the Blue bars which are to the right of the Green bars.  This is an upcoming workout.  Once you have clicked on an 'upcoming workout' bar, look for the 'View Schedule' link, circled below:

3. Next, you’ll see a workout preview display.  Click on the Close icon at the top-right of the Workout Preview.

4. You should then see your full Schedule:

Alternatively, if you have a training plan, you can access your Schedule through your Profile. 

1.     Go to your screen name drop-down and click on Profile:

2. See an “Upcoming Workouts” Preview Box, to the right of the Status Bar.  Click on the Blue Bar of the Workout, not the white area:

3. Same as in the first process, you will see the workout preview.  Click on Close and you will see your Schedule:

All the best.

Your miCoach Team

Hi miCoachers,

To all users affected by the GPS issue after web update on the 17^th of January, where the route is a straight line and/or the route is in the wrong location:

We thought you’d appreciate a quick update.  We are in the final stages of testing a fix which we will introduce as soon as possible.

In the meantime, thanks for your patience.  We’ll keep you updated.

Your miCoach team

Hi miCoachers,

If you received syncing errors on the miCoach mobile app (2,014, 3001) due to an Assessment Workout or a Free Workout, we’d like to inform you that this issue has been resolved. As a result, please try syncing again. You should be able to sync successfully without having to delete your Assessment of Free Workout. 

Please note there is a small chance that some users could still see a similar error code on the miCoach mobile. We are working with urgency to get this fixed. Please send your details to customer support to help us troubleshoot the issue. 

Thanks for your patience and cooperation.

All the best for your training,

Your miCoach Team

Hi miCoachers!

If you use the miCoach mobile app on your iOS device, you probably noticed that an update has been released.  Thanks in big part to your feedback, we’re happy to introduce new features and bug fixes.

Have a look at what’s new:

•    Full iPhone5/iPod Touch 5 generation support. The app uses the full screen to display your workout and can be also used with any Bluetooth Smart Heart-Rate Monitor.  Please see image attached.

•     Your privacy matters to us! The app obscures your account link and at the same time you still can set an individual pass code to protect others accessing your app.

•     Spend less time in setup mode.  All miCoach languages are now automatically detected and the app sets up instantly.

•     Repetition is good… to a point!  We’ve fixed the bug where multiple copies of individual workouts showed up in your list.

•     Smarter Bluetooth integration.  The app now gives more detailed Bluetooth alerts if you need to take further steps when pairing.

•     Get our latest training tips and advice on the go now that the App gives you full access to the miCoach blog. 

•     Want to know more about miCoach?  Visit our revamped “About” section under Settings, which include links to our Soccer, Tennis, Basketball and Running apps.

All the best,

Your miCoach Team

Hi miCoachers,

We’re always looking to improve our website to enhance your miCoach experience.  With this in mind and thanks to your feedback, our engineers and web team have been working away like Santa’s elves in order to fix some bugs and bring you some cool features right in time for the holiday season.

On our Website we now have the following:

-     Always on the go?  Now your workout Schedule can also be viewed from your smartphone browser.

-     For the miCoachers with a competitive spirit, now’s your time to shine and show it! The MVP daily leader is displayed on the group page for everyone in the group to see.

-     We’ve implemented various bug fixes and thanks to your comments, we’ve also introduced some language and translation changes. Please continue to give us your feedback.

On our Support Site you’ll see these features:

-     Our new Smart Search feature is available on all the Support Site pages and will make it quicker and easier to find solutions and topics of interest. 

-     It’s now easier than ever to start a thread in our Discussions area with our new “Start a thread” box at the top of each community topic.  You can also start a thread even when logged out: after submitting the thread topic you will be taken to our login page and then straight back to the thread you were creating.

-     Stay on top of all discussions with our improved layout - the new sub topic structure now gives you a more all-round view of the discussions taking place.

-     For when a picture is worth a thousand words, you are again able to insert an image into a Discussion post.

-     Need to call us?  Getting in contact is now much simpler with our interactive map showing the relevant telephone numbers and availability times. Check it out on the Contact Us page (located below “Log a ticket”).

Thanks for choosing miCoach, we hope you have fun exploring the new features and as always, happy training.

Your miCoach Team

Hi miCoachers,

Since the release of the miCoach Console game for Xbox 360 and PlayStation 3 last summer, our development team has been working hard to give you the best gaming experience. We’ve listened to your feedback and are launching an update that fixes several issues and brings some cool, new features to make your experience better. Your game will automatically be updated in the next few days via Xbox Live and PlayStation Network and will include the following fixes:

PLAYFIT – Track your calories with Kinect PlayFit!  The Console game now works with Kinect PlayFit, the new fitness dashboard on Xbox 360. Mini-games on Xbox 360 have also been updated to track calories via Kinekt PlayFit.

STATS – Check your progress! We’ve fixed the bug for incorrect distance and calories coming from micoach.com. 

CALENDAR – Track every workout!  Strength & Flex workouts completed outside the game are now showing the correct calorie count on your game schedule. 

EQUIPMENT – Enjoy more flexibility!  Skip workouts that you don’t have the equipment for.   For the best results, however, we advise you to use the equipment that comes recommended with your plan. 

USABILITY – Smarter game to reward your effort, even if you’re not a pro!  The game now adjusts itself according to your style of reps. 

MICOACH.COM – Easier syncing and smarter notifications!

- We’ve fixed a number of sync issues between the web and the game. 

- You’ll also see clearer notifications on micoach.com and smarter game notifications according to your level.

Enjoy the updates and stay tuned; we’ll keep you updated on the latest improvements.

Your miCoach Team

For any game related questions, please contact the game team here.

For any micoach.com related questions, feel free to post in our community here or contact the support team here.