Support Updates

miCoach Support is committed to keeping you informed and getting you back out and active faster. If you're seeking answers to any support related issue (technical, website problems, product failures, firmware upgrades, etc.) that haven't yet been resolved, be sure to check in here for the latest updates. Head to the support forums to discuss this with the community, or drop an email to support@micoach.com for further assistance.

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Website downtime - May 14th

Posted by rugby13 May 13, 2013

Hi miCoachers

There’ll be a website downtime on Tuesday 14th May starting at 8:30am (CET) and lasting for about 5 hours.

We’ll be doing some maintenance work on our website, as well as fixing some bugs. Login and syncing won’t be available during this time so please save your workouts and sync when we’re back up.

Stay tuned for our Support Blog Update with a rundown of the fixes made.

All the best,

Your miCoach Team

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Website Update – April 16

Posted by rugby13 Apr 14, 2013

Hi miCoachers,

There’ll be a website update on Tuesday 16th April starting at 09:00 (CET) and lasting for about 3.5 hours.

Login and syncing won’t be available so please save your workouts and sync when we’re back up.

Stay tuned later in the week for our Support Updates Blog post with a rundown of what’s new.

All the best,

Your miCoach Team

Hi miCoachers,

 

Some of you are seeing a blank schedule when going to Manage tab>Schedule and our team is working hard on fixing this. 

 

In the meantime, here are some handy tips you can try which should allow you to see your Schedule and workout plan again:

 

1.  If you’re using Internet Explorer, try changing your browser to Google Chrome or Firefox. 

2.  Refresh your browser several times.

3.  If you have a current plan (good for you!), then check your Schedule from your Profile Page.  Thanks to miCoacher senna101 for sharing this with everyone on the forum!  Here are the steps:

 

   - Go to your Profile page (access this dropdown from your username)

   - See your Upcoming Workout in the top right corner

   - Click on the blue bar where the name of the workout is

   - You will see a preview of the workout in a pop-up window

   - Close this window and you should then see your Schedule.

 

We’re working as fast as we can to solve this and as always, we’ll keep you updated here on the progress.

 

Regards,

 

Your miCoach Team

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Recent Website Fixes

Posted by RocknRun15 Feb 21, 2013

Hi miCoachers,

During our website update on Monday 18th February we implemented a number of fixes.  We’re sure you’ll be happy to receive the following news:

- We fixed the issue for those of you who had difficulty entering your user name and password to login to miCoach.com.  Now you can login successfully.

- For those users whose Schedule had wrong dates, this is now fixed and you will see the true workout dates and days.

- Past workout stats can be viewed again under the Track tab.

- The links for the Pacer user manual and the Quick Start Guide are now working.

- If you’re starting a new Plan then the preview details of each workout is available.

- We’ve also made various translation improvements.

Keep checking back here in our support blog for regular updates.  Thanks for being part of miCoach and to all of you, Happy Training!

Cheers,

Your miCoach Team

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Website Update – February 18

Posted by rugby13 Feb 17, 2013

Hi miCoachers,

There will be a website update at 2pm CET on Monday February 18, lasting for about 4 hours.  We’ll be making continued improvements to the website at this time.

Login and syncing won’t be available so please save your workouts and sync when we’re back up.

We’ll be releasing a Support Updates Blog to give you a rundown of the fixes made. As soon as this is published we’ll let you know.

Thanks and all the best,

Your miCoach Team

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Website downtime – Jan 17th

Posted by RocknRun15 Jan 16, 2013

Hi miCoachers,

 

There’ll be a website update at 9am CET on Thursday January 17th  lasting for about 6 hours.

 

We’ll be doing some work on our servers, as well as fixing some bugs and introducing a cool new feature.

 

Login and syncing won’t be available during this time so please save your workouts and sync when we’re back up.

 

Be sure to check back here in the Support Blog when we’re up again for a full run down of what’s new. 

 

Thanks,

 

Your miCoach Team

 

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Hi miCoachers,

There’ll be a website update at 9am CET on Thursday 6th December lasting for about 4 hours.

We’ll be providing some fixes to current web issues as well as introducing some new features to both the website and the support site.

Login and syncing won’t be available during this time so please save your workouts and sync when we’re back up.

We’ll be posting another Support Blog when we’re back, giving you a rundown of the main features and fixes – make sure to check back for this.

Thanks and all the best,

Your miCoach Team

Hey miCoachers,

To make sure you enjoy the best possible experience on miCoach, we’ve been busy fixing a couple of bugs and making various improvements to the website. Our engineers have been working hard and you will now see a number of updates, including:

- For football fans, the SPEED_CELL football workout timeline has been fully restored and shows correct data. You may also want to check out our UEFA Champions League campaign to see how you compare to some of the best players on the planet: bit.ly/ucllevel

- Feeling short changed after training? The Issue with low feedback scores on your workouts has been resolved. You’ll now get the recognition your hard work deserves!

- Sharing your workout URL is now fully visible. Go on, put in the hard yards and challenge your friends to see if they can follow in your footsteps.

- Having the right footwear on your feet for your runs is one of the most important things you can do. You can add your shoes again within the Track> My Shoes tab to make sure your feet don’t suffer.

We’ve also updated the website in a couple ways. You can now remove a follower from your web account.  Also, upon winning or losing a challenge, you’ll get a notification message that will now directly link you back to your personal Challenge page on micoach.com. 

Thanks for choosing miCoach and as always, happy training!

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Website Update - Nov 9

Posted by RocknRun15 Nov 8, 2012

Hi miCoachers,

 

On Friday November 9, we will be making further updates within our datacentre, so that more of you will be able to use the system together at the same time. From 11:00 AM -12:30 PM CET and 6:10-7:10 PM CET, you will not be able to log in to the website or sync to web.

 

Thanks for your support and happy working out!

 

Your miCoach Team

Hi everyone,

Many of you have let us know that you’d like to access miCoach.com on your mobile devices such as iPad and iPhone. We’ve heard you and had a recent downtime to bring in some mobile friendly features.

What this basically means is that we’ve switched some website sections from Flash to HTML.

Ultimately we want you to be able to access miCoach where it is easiest for you and although not the entire website is fully mobile compatible yet, this is our goal and we’re moving there step by step.

The most recent parts to be made available to view on mobile are:

  • Training Plan chooser
  • Settings (Weight Wizzard)
  • Track (Journal and My Shoes)

You can now view Plans including Single Workouts and Strength & Flex:

IMG_0137.PNG

Set up Strength & Flex correctly using the Weight Wizzard (available under Settings):

IMG_0135.PNG

IMG_0136.PNG

Under Track, check out your Workout Journal:

IMG_0133.PNG

And Track your Shoes:

IMG_0134.PNG

Any sections not available in yet on mobile will look like this:

no flash.png

…… but watch this space for more to come!

Your miCoach Team

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Website Downtime - Oct 10

Posted by rugby13 Oct 9, 2012

Hi miCoachers,

There will be a downtime on Wednesday October 10, starting 7:00 am CET and lasting for a maximum of 4 hours. This downtime is to upgrade key infrastructure and you will not be able to log in to the miCoach site or sync to the web during this time.

Please save your workouts and sync later.

Thanks for your cooperation!

Your miCoach Team

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Hi miCoachers,

 

On Monday October 8, between 9:00 am and 11:30 am CET, there will a short downtime to implement performance improvements and iOS friendly enhancements.  In addition, the Forum section of miCoach.com will be integrated into the Discussions area of the Support Site.

 

You will not be able to log in to the miCoach site or sync to web. Please save your workouts and sync later.

 

Thanks for your cooperation!

 

Your miCoach Team

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Website Update - July 14th

Posted by rugby13 Jul 12, 2012

On July 14th the miCoach website will be offline between 7:00 am and 11:00 am CET.

 

During this time you will not be able to sync your miCoach Pacer, SPEED_CELL or Mobile Application. But you can save and sync later.

 

In accordance with your feedback, we are making some updates and fixing some existing issues.

 

We are also adding some pretty cool stuff to enhance the overall miCoach community experience.

 

Come back afterwards, check it out and let us know what you think.

 

Your miCoach Team

On April 25th the miCoach website will be offline for approximately 4 hours, starting from 1pm CET.

During this time you will not be able to sync your miCoach Pacer, SPEED_CELL or Mobile Application. But you can save and sync later.

We are making some updates and fixing some existing issues as per your feedback.

We are also adding some pretty cool stuff. Be sure to check back when we are live to learn more about our "Challenges" and to see our brand new soccer and handball training plans.

Let us know what you think.

Your miCoach Team

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Website Update

Posted by supportEN1 Mar 17, 2012

Hi miCoachers,


We are not out of the woods yet, but getting closer. The testing and backing up went well. The website is back up and performing much better. Pacer and Speed_Cell users will be able to login and sync via PC . The Team is now concentrating all efforts on getting mobile sync back up to marathon speed.  However, you will not be able to login or sync from mobile until this is at 100%, so hold tight just a little longer.


Look for an update this afternoon CET (17th March), morning time ET, with the latest and greatest. We definitely want a better, fuller, richer experience. We know this is going to get us closer to that. We definitely hit our Marathon Wall, but we are breaking through. Thanks again for your continued support.


Your miCoach Team

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