Support Updates

Hi miCoachers,

Here’s a rundown of the latest top features and fixes from the March 12th update:

Features

- Stay in touch with your buddies by tagging them in forum posts. Whether you want to let someone know that you’ve found something cool or maybe want to mention someone when they’ve helped you out – this is all now possible with our new “@ mentioning” feature. We’ll let them know in their home status feed and under Invitations in Notifications.

- For everyone who is keen to get better and compete, especially those with SPEED_CELLs, we’ve added some new Strength and Flex Football Plans in all languages.

- micoach.com has been made even more mobile with Manage Routes now available on your Smartphones and Tablet PCs.

Fixes

- The Schedule page has been improved and will now fully load more quickly.

- Want to get the best set of results from your Strength and Flex training? Now you can merge your heart rate data after your workout again.

- For those who are interested in creating custom workouts, you can now edit the coaching method, add your own workout title, save your workout summary and the total times for interval training will be correctly displayed.

- If you’re looking to keep track of your workout schedule in your Google Calendar, iCal or Outlook, then you’ll be happy to know that the “COPY URL” is available again.

As always thanks for helping to make the miCoach Community what it is and be sure to check out our Discussions and here in the Support Blog for all the latest news.

All the best,

Your miCoach Team

Hi miCoachers,

There will be a website update at 2pm CET on Monday February 18, lasting for about 4 hours.  We’ll be making continued improvements to the website at this time.

Login and syncing won’t be available so please save your workouts and sync when we’re back up.

We’ll be releasing a Support Updates Blog to give you a rundown of the fixes made. As soon as this is published we’ll let you know.

Thanks and all the best,

Your miCoach Team

Hi miCoachers,

We’re always looking to improve our website to enhance your miCoach experience.  With this in mind and thanks to your feedback, our engineers and web team have been working away like Santa’s elves in order to fix some bugs and bring you some cool features right in time for the holiday season.

On our Website we now have the following:

-     Always on the go?  Now your workout Schedule can also be viewed from your smartphone browser.

-     For the miCoachers with a competitive spirit, now’s your time to shine and show it! The MVP daily leader is displayed on the group page for everyone in the group to see.

-     We’ve implemented various bug fixes and thanks to your comments, we’ve also introduced some language and translation changes. Please continue to give us your feedback.

On our Support Site you’ll see these features:

-     Our new Smart Search feature is available on all the Support Site pages and will make it quicker and easier to find solutions and topics of interest. 

-     It’s now easier than ever to start a thread in our Discussions area with our new “Start a thread” box at the top of each community topic.  You can also start a thread even when logged out: after submitting the thread topic you will be taken to our login page and then straight back to the thread you were creating.

-     Stay on top of all discussions with our improved layout - the new sub topic structure now gives you a more all-round view of the discussions taking place.

-     For when a picture is worth a thousand words, you are again able to insert an image into a Discussion post.

-     Need to call us?  Getting in contact is now much simpler with our interactive map showing the relevant telephone numbers and availability times. Check it out on the Contact Us page (located below “Log a ticket”).

Thanks for choosing miCoach, we hope you have fun exploring the new features and as always, happy training.

Your miCoach Team

Hey miCoachers,

To make sure you enjoy the best possible experience on miCoach, we’ve been busy fixing a couple of bugs and making various improvements to the website. Our engineers have been working hard and you will now see a number of updates, including:

- For football fans, the SPEED_CELL football workout timeline has been fully restored and shows correct data. You may also want to check out our UEFA Champions League campaign to see how you compare to some of the best players on the planet: bit.ly/ucllevel

- Feeling short changed after training? The Issue with low feedback scores on your workouts has been resolved. You’ll now get the recognition your hard work deserves!

- Sharing your workout URL is now fully visible. Go on, put in the hard yards and challenge your friends to see if they can follow in your footsteps.

- Having the right footwear on your feet for your runs is one of the most important things you can do. You can add your shoes again within the Track> My Shoes tab to make sure your feet don’t suffer.

We’ve also updated the website in a couple ways. You can now remove a follower from your web account.  Also, upon winning or losing a challenge, you’ll get a notification message that will now directly link you back to your personal Challenge page on micoach.com. 

Thanks for choosing miCoach and as always, happy training!

Hi miCoachers,

After updating the miCoach mobile app to our latest version 2.1, some of you have noticed that when starting a workout, the app searches for a Stride Sensor, even if you aren't using a Stride Sensor with miCoach CONNECT - as a consequence your workout will not be tracked accurately.

If you have experienced this, please try the following steps:

- Go to Workout History and sync your data

- If you then have an issue syncing, please check your Workout History list for any workouts with corrupted data (at the bottom of the list most likely). Please delete this workout and try syncing again.

- Reset your account by going to Settings > Account link > Reset

- Re-start the app and login again. The Problem should be solved.

Note: Ensure that you have selected your activity type before starting your workout.

We're investigating this. We'll keep you updated on a fix date.

Your miCoach team

Hi miCoachers,

On Monday October 8, between 9:00 am and 11:30 am CET, there will a short downtime to implement performance improvements and iOS friendly enhancements.  In addition, the Forum section of miCoach.com will be integrated into the Discussions area of the Support Site.

You will not be able to log in to the miCoach site or sync to web. Please save your workouts and sync later.

Thanks for your cooperation!

Your miCoach Team

Hi guys,

We’re aware that you have been waiting for an update regarding the SPEED_CELL not being recognized by the miCoach Football, Basketball, Tennis and Running Apps and we are pleased to share some news with you about that here.

Thanks for your patience and a big thanks to those of you who provided us with details of your issues, the steps you tried, screen shots and other information. These really helped our developers.

In short, we looked into it and a solution is coming soon in an update to the miCoach Football app, miCoach Tennis app, miCoach Basketball app and miCoach Running app. The update is currently being submitted to the App Store and will be released any day. Watch this space! 

Double check that your notifications are turned on in your phone settings, that way you’ll get the update as it happens.

Thanks,

Your miCoach Team