Support Updates

Hi miCoachers,

To all users affected by the GPS issue after web update on the 17^th of January, where the route is a straight line and/or the route is in the wrong location:

We thought you’d appreciate a quick update.  We are in the final stages of testing a fix which we will introduce as soon as possible.

In the meantime, thanks for your patience.  We’ll keep you updated.

Your miCoach team

Dear miCoachers,

The Support Site has had various improvements that we would like to share with you. First, while at miCoach.com you’ll see that the Support tab has been revamped for easier access and usability.

The Support Home page now incorporates more informative links and various design improvements.

We’ve introduced the Discussion Rules at the bottom left of the Discussions page and we’ve added the ability for you to mark your post as either a question or a discussion.

Next, the Guides and Tutorials Page has some design styling improvements. For example, we’ve made it clear to view each Guide by pushing it to the top when you click on it. In addition, the instructional videos are now in a larger format for easy, clear viewing.

We hope you like the changes you see. We’re continually striving to make your miCoach Support experience better and your feedback makes it possible.

Thanks and Happy Training!

- Your miCoach Team

Hi miCoach fans,

On Tuesday 1st of May 2012, the miCoach website will be offline for maintenance for approximately 30 minutes starting from 7:00am CET.

During this time you will not be able to sync your miCoach Pacer, SPEED_CELL or Mobile Application. But you can save your workouts and sync later.

Your miCoach Team

Hi miCoachers,

Some of you reported issues with syncing your SPEED_CELL workouts from your Sports App (Basketball, Football, Running, Tennis) to micoach.com. We have updated the process.  Please try to sync again now.

Thanks!

Your miCoach Team

Hi miCoachers,

We are not out of the woods yet, but getting closer. The testing and backing up went well. The website is back up and performing much better. Pacer and Speed_Cell users will be able to login and sync via PC . The Team is now concentrating all efforts on getting mobile sync back up to marathon speed.  However, you will not be able to login or sync from mobile until this is at 100%, so hold tight just a little longer.

Look for an update this afternoon CET (17th March), morning time ET, with the latest and greatest. We definitely want a better, fuller, richer experience. We know this is going to get us closer to that. We definitely hit our Marathon Wall, but we are breaking through. Thanks again for your continued support.

Your miCoach Team

Hi miCoachers,

First off, a huge thanks goes out to all of you for your cooperation as the website maintenance continues.

It’s our first priority to keep you informed and aware. As promised, here’s the current state of play.

A lot of progress has already been made, however we have had to disable the mobile sync function so that traffic to the servers is diminished.  That way we can stabilize and get everything back up to full speed as soon as possible. 

Our full attention is going to this process and we appreciate your patience.

Please check back as we will be giving regular updates.

Your miCoach team.

Dear miCoachers,

To keep you all in the loop, our IT team is working hard on fixing this and our servers are slowly but surely getting back to normal. At the moment we don’t have a precise time when we’ll be back to full speed but we’ll make sure to give you more regular updates regarding the state of play.

We understand your eagerness to sync and see your workouts but it would really help if you could hold off for a while as this increases website activity and progress on the maintenance slows down.

Keep training and saving and as soon as we’re back to full throttle we’ll let you know.

Thanks for all your understanding and co-operation over the last few days!

Your miCoach Team