Support Updates

Hi miCoachers,

Just to give you all an update on the latest with the different App issues:

- No Sync or Login for SPEED_CELL Sports Apps (football, tennis, basketball & running) - we are looking into this with the highest priority. We believe that we've found the cause and we'll hopefully be able to make another statement on this in the next few days.

- iOS App 2.2 crashes - delete and reinstall the App is a solution for this issue.

- iOS App 2.2 - Error "2,104,3001" - if this is happening since the update then please try the following steps:

          - Save the workouts and try syncing from the Go section of the App

          - If the error persists then please take note of the stats of workouts since 14th May (to enter manually on the website)

- Android App 2.2 - Error "37,3001" - if this error has started after 14th May then please try the following steps:

          - Save the workouts and try syncing from the Go section of the App

          - If the error persists then please take note of the stats of workouts since 14th May (to enter manually on the website)

We'll update you again as soon as we have more information.

Thanks,

Your miCoach Team

Hi miCoachers

There’ll be a website downtime on Tuesday 14^th May starting at 8:30am (CET) and lasting for about 5 hours.

We’ll be doing some maintenance work on our website, as well as fixing some bugs. Login and syncing won’t be available during this time so please save your workouts and sync when we’re back up.

Stay tuned for our Support Blog Update with a rundown of the fixes made.

All the best,

Your miCoach Team

Hi miCoachers,

Your comments, suggestions and feedback help us to continually improve our devices and website. Thanks to your feedback, we’ve been able to revamp many of our Guides and Tutorials. For example, see some improved guides listed below:

Error code content list

Error code 750 or 840 using the Pacer

Playing music while working out

miCoach SPEED_CELL not recognized by PC/Mac

Have a look at our Guides and Tutorial section to discover more and keep on rating! We’re constantly using your feedback and working hard to improve our guides in all languages.

You can also share feedback with us in the Ideas/Suggestions section or in our Discussions forum.

We welcome your ideas and comments!

Happy training,

Your miCoach Team

Hi miCoachers,

Here’s a rundown of the latest top features and fixes from the March 12th update:

Features

- Stay in touch with your buddies by tagging them in forum posts. Whether you want to let someone know that you’ve found something cool or maybe want to mention someone when they’ve helped you out – this is all now possible with our new “@ mentioning” feature. We’ll let them know in their home status feed and under Invitations in Notifications.

- For everyone who is keen to get better and compete, especially those with SPEED_CELLs, we’ve added some new Strength and Flex Football Plans in all languages.

- micoach.com has been made even more mobile with Manage Routes now available on your Smartphones and Tablet PCs.

Fixes

- The Schedule page has been improved and will now fully load more quickly.

- Want to get the best set of results from your Strength and Flex training? Now you can merge your heart rate data after your workout again.

- For those who are interested in creating custom workouts, you can now edit the coaching method, add your own workout title, save your workout summary and the total times for interval training will be correctly displayed.

- If you’re looking to keep track of your workout schedule in your Google Calendar, iCal or Outlook, then you’ll be happy to know that the “COPY URL” is available again.

As always thanks for helping to make the miCoach Community what it is and be sure to check out our Discussions and here in the Support Blog for all the latest news.

All the best,

Your miCoach Team

Hi miCoachers,

The team is currently investigating for a solution for the Blank Schedule.  In the meantime, miCoacher senna101 has posted and shared a way to see your Calendar. We’d like to thank him for communicating this to users on the forum and helping others out! We’ve also added a second way to access the schedule.  Note – both of these work-arounds require that you have a training plan. 

If you don’t have a training plan and you want to see your past workouts, you can go to Track>Journal to check them out.

Access through Workout Navigator-

1. When logged in to miCoach.com, go to Home. See the Workout Navigator. You will see vertical bars at the top.  Completed workouts in light blue, last completed workout in green, and upcoming workouts in darker blue.

2. Click on one of the Blue bars which are to the right of the Green bars.  This is an upcoming workout.  Once you have clicked on an 'upcoming workout' bar, look for the 'View Schedule' link, circled below:

3. Next, you’ll see a workout preview display.  Click on the Close icon at the top-right of the Workout Preview.

4. You should then see your full Schedule:

Alternatively, if you have a training plan, you can access your Schedule through your Profile. 

1.     Go to your screen name drop-down and click on Profile:

2. See an “Upcoming Workouts” Preview Box, to the right of the Status Bar.  Click on the Blue Bar of the Workout, not the white area:

3. Same as in the first process, you will see the workout preview.  Click on Close and you will see your Schedule:

All the best.

Your miCoach Team

Hi miCoachers!

As some of you have seen, an update of the miCoach Mobile app for Android has been released.  Thanks in big part to your feedback, this updated version introduces new features and fixes some existing issues.

Here’s what’s new:*

•     Get our latest training tips and advice on the go! The miCoach app for Android now gives you full access to the miCoach blog. 

•     Don’t get lost in translation.  The App will now automatically detect your phone’s language. 

•     Eager to start your daily run?   The App finds GPS faster so you can get going.  We’ve also improved the app connectivity for quicker syncing.

•     The enhanced music player integration makes it easier to select your favorite tunes, so go ahead and pump up the volume.

•     Want to know more about miCoach? Make sure to check the revamped “About” section under Settings.

Thanks for choosing miCoach.  We wish you a happy training!

Your miCoach Team

• *Currently it is not possible to integrate our HRM Bluetooth Smart Compatibility with the latest Android phones since Bluetooth Smart for Android is not accessible for Independent Software Developers.  Hardware and software support is required at the Phone level for this to happen. Most Android phones do not support this version of Bluetooth, but this will change over time.  This is where we are currently.  But our goal is to continue to strive to meet your wishes with future releases.

Hi miCoachers,

Since the release of the miCoach Console game for Xbox 360 and PlayStation 3 last summer, our development team has been working hard to give you the best gaming experience. We’ve listened to your feedback and are launching an update that fixes several issues and brings some cool, new features to make your experience better. Your game will automatically be updated in the next few days via Xbox Live and PlayStation Network and will include the following fixes:

PLAYFIT – Track your calories with Kinect PlayFit!  The Console game now works with Kinect PlayFit, the new fitness dashboard on Xbox 360. Mini-games on Xbox 360 have also been updated to track calories via Kinekt PlayFit.

STATS – Check your progress! We’ve fixed the bug for incorrect distance and calories coming from micoach.com. 

CALENDAR – Track every workout!  Strength & Flex workouts completed outside the game are now showing the correct calorie count on your game schedule. 

EQUIPMENT – Enjoy more flexibility!  Skip workouts that you don’t have the equipment for.   For the best results, however, we advise you to use the equipment that comes recommended with your plan. 

USABILITY – Smarter game to reward your effort, even if you’re not a pro!  The game now adjusts itself according to your style of reps. 

MICOACH.COM – Easier syncing and smarter notifications!

- We’ve fixed a number of sync issues between the web and the game. 

- You’ll also see clearer notifications on micoach.com and smarter game notifications according to your level.

Enjoy the updates and stay tuned; we’ll keep you updated on the latest improvements.

Your miCoach Team

For any game related questions, please contact the game team here.

For any micoach.com related questions, feel free to post in our community here or contact the support team here.