Support Updates

miCoach Support is committed to keeping you informed and getting you back out and active faster. If you're seeking answers to any support related issue (technical, website problems, product failures, firmware upgrades, etc.) that haven't yet been resolved, be sure to check in here for the latest updates. Head to the support forums to discuss this with the community, or drop an email to support@micoach.com for further assistance.

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Tips for viewing your Schedule

Posted by RocknRun15 Mar 4, 2013

Hi miCoachers,

 

Some of you are seeing a blank schedule when going to Manage tab>Schedule and our team is working hard on fixing this. 

 

In the meantime, here are some handy tips you can try which should allow you to see your Schedule and workout plan again:

 

1.  If you’re using Internet Explorer, try changing your browser to Google Chrome or Firefox. 

2.  Refresh your browser several times.

3.  If you have a current plan (good for you!), then check your Schedule from your Profile Page.  Thanks to miCoacher senna101 for sharing this with everyone on the forum!  Here are the steps:

 

   - Go to your Profile page (access this dropdown from your username)

   - See your Upcoming Workout in the top right corner

   - Click on the blue bar where the name of the workout is

   - You will see a preview of the workout in a pop-up window

   - Close this window and you should then see your Schedule.

 

We’re working as fast as we can to solve this and as always, we’ll keep you updated here on the progress.

 

Regards,

 

Your miCoach Team

174 Views 0 Comments Permalink Tags: micoach, website, schedule
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Recent Website Fixes

Posted by RocknRun15 Feb 21, 2013

Hi miCoachers,

During our website update on Monday 18th February we implemented a number of fixes.  We’re sure you’ll be happy to receive the following news:

- We fixed the issue for those of you who had difficulty entering your user name and password to login to miCoach.com.  Now you can login successfully.

- For those users whose Schedule had wrong dates, this is now fixed and you will see the true workout dates and days.

- Past workout stats can be viewed again under the Track tab.

- The links for the Pacer user manual and the Quick Start Guide are now working.

- If you’re starting a new Plan then the preview details of each workout is available.

- We’ve also made various translation improvements.

Keep checking back here in our support blog for regular updates.  Thanks for being part of miCoach and to all of you, Happy Training!

Cheers,

Your miCoach Team

158 Views 0 Comments Permalink Tags: update, website, fix
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Fix for GPS Routes in Upcoming Workouts

Posted by RocknRun15 Jan 29, 2013

Hi miCoachers,


For those who have been waiting for news regarding false GPS routes after syncing a workout, we’re happy to announce that a mini update was recently put in place and you should no longer see this error in future workouts.


Please note however that past routes are still showing as incorrect and the team is currently looking into a fix for this.  We’ll keep you updated!


Thanks for your continued patience.

 


Your miCoach Team

262 Views 0 Comments Permalink Tags: gps, route, fix
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Website downtime – Jan 17th

Posted by RocknRun15 Jan 16, 2013

Hi miCoachers,

 

There’ll be a website update at 9am CET on Thursday January 17th  lasting for about 6 hours.

 

We’ll be doing some work on our servers, as well as fixing some bugs and introducing a cool new feature.

 

Login and syncing won’t be available during this time so please save your workouts and sync when we’re back up.

 

Be sure to check back here in the Support Blog when we’re up again for a full run down of what’s new. 

 

Thanks,

 

Your miCoach Team

 

229 Views 0 Comments Permalink Tags: website, downtime
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A holiday message from miCoach

Posted by RocknRun15 Dec 20, 2012

Hi miCoachers,

We would like to wish you all the best over this festive holiday period and on into the New Year.

We will have reduced staff during this time especially on Christmas Day, Boxing Day and New Year’s Day.

Thanks for your enthusiasm and all of the feedback during the last year.  It’s been an exciting year and we can’t wait to see what the new one brings.

Your miCoach Team

752 Views 0 Comments Permalink Tags: micoach, support, holidays
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miCoach Mobile App on iOS - version 2.1.2

Posted by RocknRun15 Dec 17, 2012

Hi miCoachers!

 

If you use the miCoach mobile app on your iOS device, you probably noticed that an update has been released.  Thanks in big part to your feedback, we’re happy to introduce new features and bug fixes.

Have a look at what’s new:

•    Full iPhone5/iPod Touch 5 generation support. The app uses the full screen to display your workout and can be also used with any Bluetooth Smart Heart-Rate Monitor.  Please see image attached.

•     Your privacy matters to us! The app obscures your account link and at the same time you still can set an individual pass code to protect others accessing your app.

•     Spend less time in setup mode.  All miCoach languages are now automatically detected and the app sets up instantly.

•     Repetition is good… to a point!  We’ve fixed the bug where multiple copies of individual workouts showed up in your list.

•     Smarter Bluetooth integration.  The app now gives more detailed Bluetooth alerts if you need to take further steps when pairing.

•     Get our latest training tips and advice on the go now that the App gives you full access to the miCoach blog. 

•     Want to know more about miCoach?  Visit our revamped “About” section under Settings, which include links to our Soccer, Tennis, Basketball and Running apps.

All the best,

Your miCoach Team

1039 Views 0 Comments Permalink Tags: app, update, ios
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Website Update - Nov 9

Posted by RocknRun15 Nov 8, 2012

Hi miCoachers,

 

On Friday November 9, we will be making further updates within our datacentre, so that more of you will be able to use the system together at the same time. From 11:00 AM -12:30 PM CET and 6:10-7:10 PM CET, you will not be able to log in to the website or sync to web.

 

Thanks for your support and happy working out!

 

Your miCoach Team

258 Views 0 Comments Permalink Tags: update, website, downtime
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Website Maintenance - Oct 19

Posted by RocknRun15 Oct 18, 2012

Hi miCoachers,

 

On Friday October 19, between 08:30am CET and 12:30pm CET, we will be updating the parts of miCoach which keep the services up and running. For short periods during this time you may notice login and syncing are affected.

 

If you experience issues during this maintenance period please wait a while and try again later.

 

Thanks for your support and happy working out!

 

Your miCoach Team

191 Views 0 Comments Permalink
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Support Site Improved, New Training Section added to Discussions

Posted by RocknRun15 Oct 11, 2012

Dear miCoachers,

We’d like to welcome you again to the Discussions section of micoach.com!  You’ll see that things have been revamped quite a bit.  The Forum area from micoach.com has just been integrated into the Discussions page here on the Support Site.  There is now one dedicated spot for all of your miCoach questions, concerns, feedback and conversations.

We’re excited to present a new area within Discussions called Training with miCoach. In this area, you can post about or read topics related to getting started with training, nutrition, recovery, training plans, and much more.  Check it out here.

In addition to the Training with miCoach section, we have the already existing support topics which include Pacer, Mobile Applications, CONNECT, website, ideas/suggestions, and all other miCoach products.  Some of you are already posting in these categories, but for those of you not yet familiar, please check them out so you know where to post questions and/or look for solutions.  Divided topic areas make browsing through threads easier and finding answers quicker.

So if you are looking for a previous Forum post you made, don’t worry it has not been deleted or removed, just moved into the appropriate category within Discussions.  As usual, we’ll continue to offer you support and answer your questions as we have in the Forum.

Thanks for being part of miCoach and all the best for your training!

Your miCoach Team

909 Views 0 Comments Permalink Tags: training, support, discussions, integration
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Website Downtime - October 8

Posted by RocknRun15 Oct 6, 2012

Hi miCoachers,

 

On Monday October 8, between 9:00 am and 11:30 am CET, there will a short downtime to implement performance improvements and iOS friendly enhancements.  In addition, the Forum section of miCoach.com will be integrated into the Discussions area of the Support Site.

 

You will not be able to log in to the miCoach site or sync to web. Please save your workouts and sync later.

 

Thanks for your cooperation!

 

Your miCoach Team

178 Views 0 Comments Permalink Tags: update, website, downtime
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Short Website Downtime - Oct 4

Posted by RocknRun15 Oct 3, 2012

Hi miCoachers,

 

On Thursday October 4, between 7:00 am and 9:00 am CET, there will be a short downtime to perform a regular maintenance and you will not be able to log in to the miCoach site or sync to web.

 

Please save your workouts and sync later.

 

Thanks for your cooperation!

 

Your miCoach Team

246 Views 0 Comments Permalink
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Website downtime - September 19

Posted by RocknRun15 Sep 18, 2012

Hi miCoachers,

 

On September 19th between 8:15 am and 11:00 am CET, there will be a short downtime during which you will not be able to log in to the miCoach site or sync to web.  


Please save your workouts and sync later.


Thanks for your cooperation.


Your miCoach Team

209 Views 0 Comments Permalink
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Short Downtime

Posted by RocknRun15 Jul 5, 2012

Hi miCoach users,

 

On Saturday July 7, we will have on-going maintenance between the hours of 3:30 PM and 5:30 PM CEST.

 

During this time, the miCoach website will not be available.  It might be possible to sync, however it is recommended you wait to do so until after 5:30 PM.

 

Thanks in advance for your cooperation!

 

Your miCoach Team

228 Views 0 Comments Permalink Tags: update, micoach.com, downtime
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miCoach Update

Posted by RocknRun15 Mar 15, 2012

Dear miCoach users,

 

We are continuing to address the performance issues, but need some more time.

 

Some users are seeing improvements already, but it will take a while for the results of this tuning to reach out to everyone.

 

We will give you another update at 20:00 European time today. It would be helpful if you could hold off from syncing any workouts. You can save all your workout data to your device and sync later.

 

We appreciate your understanding.

 

Your miCoach team

161 Views 0 Comments Permalink Tags: micoach_support_update

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