Support Updates

miCoach Support is committed to keeping you informed and getting you back out and active faster. If you're seeking answers to any support related issue (technical, website problems, product failures, firmware upgrades, etc.) that haven't yet been resolved, be sure to check in here for the latest updates. Head to the support forums to discuss this with the community, or drop an email to support@micoach.com for further assistance.

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Short website update 

Posted by MissTennis1 Apr 29, 2013

Hi everyone,

There’ll be a small website update on Tuesday 30th April starting at 8:00am (CET) and lasting about 30 minutes.

We’ll be changing the search function of our Groups. When creating a group and inviting people to be part of it, you will now simply be able to search members by name instead of choosing them from an alphabetical list. 

Login won’t be available during this time but you will be able to sync your workouts. 

Thanks,

Your miCoach Team

Hi miCoachers,

We’ve released an update of the miCoach mobile app for Android. This version brings some new features and fixes some existing issues. Here’s the lowdown:

- Want to compare your free workouts to track your progress? Our new Run Score feature will rate the workouts which are longer than 1.5km so you’ll be able to compare your performance across different workouts and distances. Based on the Run Score, you’ll get predicted race times for 5K, 10K, Half-Marathon and Marathon.

Screenshot_2013-04-16-06-59-10.pngScreenshot_2013-04-16-07-02-25.pngScreenshot_2013-04-16-07-02-30.pngScreenshot_2013-04-16-07-04-41.png

 

- In need of help on the go?  Now you can access the micoach.com Discussions direct from the App. Just go to Settings> Help & Tips> Knowledge Base.

- It pays again to put in the long distances – we’ve fixed error 3001 and this will also work on previously saved workouts

- Our improved start up workflow allows for easier access to the App for any user installing for the first time.

- Check out your routes in the App with our improved map loading/scrolling which fixes the centering issue for some regions.

- Fancy assessing yourself and updating your zones? Just go ahead as we’ve removed the issues affecting the Assessment Workouts.

We hope you have fun exploring the new feature and as always, happy training!

Your miCoach Team

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New Facebook Support Tab

Posted by MissTennis1 Apr 22, 2013

Hi miCoachers,

Besides our Discussions section, there’s a new way to get interactive online support from miCoach.  We’d like to introduce you to the Support Tab on our Facebook fan page, our new official spot on Facebook for support posts!

Instead of posting on our Wall, we ask that you use this new Support Tab. This is a dedicated space for all your support related questions, comments and feedback.  Simply click on the appropriate product category to write your post or to read existing posts from other users. 

Small tip: when writing, it’s always best to provide some detail - on the product, issue or situation: that way we can provide you with faster and more qualitative support!

Be sure to hit “Like” on the Facebook Support Tab to help spread the word to other miCoachers.

So check it out!  We hope you like this new area dedicated to offering you more quality support.

Cheers,

Your miCoach Team

Hi everyone,

On Monday 25th March between 7am and 11am CET, we’ll be doing some maintenance work in the datacentre which means login and sync won’t be available during this time.  Please save your workouts and sync later.

Thanks

Your miCoach team

Dear miCoachers,

 

As you all know we had an update on July 14th. From this, we were able to introduce new features on miCoach.com as per our previous blog post.

 

In this blog we also informed you that a lot of cool new stuff was coming to the Support Site.  We’d like to let you know about these new features here.

 

We've introduced a Solution Wizard. This new feature will allow you to easily find a solution to your question.  Please check it out!

 

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The Discussions section now incorporates a filter to show you all answered questions and open threads within the Discussions.

 

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Next, you can now share the Guides and Tutorials on Twitter, Facebook and Email and send us your feedback when rating a Guide.

 

feedback guides.PNG

 

Downloads can also be shared on Twitter, Facebook and Email.

 

share downloads.PNG

 

In addition, on the Contact Us section you will now see a visual product selector when logging a ticket.

 

log a ticket.PNG

We hope you like the changes you see. We’re continually working to make your miCoach experience better.  Your feedback makes it possible.

 

Regards and Happy Training!

- Your miCoach Team

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