Support Updates

miCoach Support is committed to keeping you informed and getting you back out and active faster. If you're seeking answers to any support related issue (technical, website problems, product failures, firmware upgrades, etc.) that haven't yet been resolved, be sure to check in here for the latest updates. Head to the support forums to discuss this with the community, or drop an email to support@micoach.com for further assistance.

March 16, 2012
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New Update

Posted by supportEN1 Mar 16, 2012

Hi miCoachers,

 

We're making progress. We've determined that we need to take the site down for approximately 2 -3 hours this evening from 11 - 2 am CET. During this time you will not be able to access micoach.com and you will be unable to sync your data. This is essential for us to keep moving towards getting to full speed again.

 

We appreciate the continued support. These are all necessary steps that will put us in a better state in the long run.

 

We will continue to update you on the progress once we've cleared our backup and testing procedures. Please continue to save your data for syncing later. More to come as we know it.

 

Your miCoach Team

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Latest News

Posted by supportEN1 Mar 16, 2012

Hi miCoachers,

First off, a huge thanks goes out to all of you for your cooperation as the website maintenance continues.

It’s our first priority to keep you informed and aware. As promised, here’s the current state of play.

A lot of progress has already been made, however we have had to disable the mobile sync function so that traffic to the servers is diminished.  That way we can stabilize and get everything back up to full speed as soon as possible. 

Our full attention is going to this process and we appreciate your patience.

Please check back as we will be giving regular updates.

Your miCoach team.