Support Updates

miCoach Support is committed to keeping you informed and getting you back out and active faster. If you're seeking answers to any support related issue (technical, website problems, product failures, firmware upgrades, etc.) that haven't yet been resolved, be sure to check in here for the latest updates. Head to the support forums to discuss this with the community, or drop an email to support@micoach.com for further assistance.

July 2012

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New features - Support Site update on July 14th

Posted by MissTennis1 Jul 21, 2012

Dear miCoachers,

 

As you all know we had an update on July 14th. From this, we were able to introduce new features on miCoach.com as per our previous blog post.

 

In this blog we also informed you that a lot of cool new stuff was coming to the Support Site.  We’d like to let you know about these new features here.

 

We've introduced a Solution Wizard. This new feature will allow you to easily find a solution to your question.  Please check it out!

 

solution wizard.PNG

 

The Discussions section now incorporates a filter to show you all answered questions and open threads within the Discussions.

 

discussion filter.PNG

 

Next, you can now share the Guides and Tutorials on Twitter, Facebook and Email and send us your feedback when rating a Guide.

 

feedback guides.PNG

 

Downloads can also be shared on Twitter, Facebook and Email.

 

share downloads.PNG

 

In addition, on the Contact Us section you will now see a visual product selector when logging a ticket.

 

log a ticket.PNG

We hope you like the changes you see. We’re continually working to make your miCoach experience better.  Your feedback makes it possible.

 

Regards and Happy Training!

- Your miCoach Team

1789 Views 0 Comments Permalink
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New features from update on July 14th

Posted by rugby13 Jul 14, 2012

Hi miCoachers,

 

We are pleased to let you know that during the website update on July 14th we were able to add in some cool stuff to enhance your experience within the miCoach community.

 

In our previous update we brought you Challenges – this will now have the added ability to make the challenge “Sport Specific”.

 

We're also enhancing the support site. There are lots of new features so we'll be posting a support blog dedicated to this - be sure to check it out!

 

We hope you enjoy the new features.

 

All the best,

 

Your miCoach Team

1881 Views 0 Comments Permalink
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Website Update - July 14th

Posted by rugby13 Jul 12, 2012

On July 14th the miCoach website will be offline between 7:00 am and 11:00 am CET.

 

During this time you will not be able to sync your miCoach Pacer, SPEED_CELL or Mobile Application. But you can save and sync later.

 

In accordance with your feedback, we are making some updates and fixing some existing issues.

 

We are also adding some pretty cool stuff to enhance the overall miCoach community experience.

 

Come back afterwards, check it out and let us know what you think.

 

Your miCoach Team

284 Views 0 Comments Permalink Tags: update, website, downtime
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Short Downtime

Posted by RocknRun15 Jul 5, 2012

Hi miCoach users,

 

On Saturday July 7, we will have on-going maintenance between the hours of 3:30 PM and 5:30 PM CEST.

 

During this time, the miCoach website will not be available.  It might be possible to sync, however it is recommended you wait to do so until after 5:30 PM.

 

Thanks in advance for your cooperation!

 

Your miCoach Team

226 Views 0 Comments Permalink Tags: update, micoach.com, downtime

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