Support Updates

Hi miCoachers,

Just to give you all an update on the latest with the different App issues:

- No Sync or Login for SPEED_CELL Sports Apps (football, tennis, basketball & running) - we are looking into this with the highest priority. We believe that we've found the cause and we'll hopefully be able to make another statement on this in the next few days.

- iOS App 2.2 crashes - delete and reinstall the App is a solution for this issue.

- iOS App 2.2 - Error "2,104,3001" - if this is happening since the update then please try the following steps:

          - Save the workouts and try syncing from the Go section of the App

          - If the error persists then please take note of the stats of workouts since 14th May (to enter manually on the website)

- Android App 2.2 - Error "37,3001" - if this error has started after 14th May then please try the following steps:

          - Save the workouts and try syncing from the Go section of the App

          - If the error persists then please take note of the stats of workouts since 14th May (to enter manually on the website)

We'll update you again as soon as we have more information.

Thanks,

Your miCoach Team

Hi miCoachers

There’ll be a website downtime on Tuesday 14^th May starting at 8:30am (CET) and lasting for about 5 hours.

We’ll be doing some maintenance work on our website, as well as fixing some bugs. Login and syncing won’t be available during this time so please save your workouts and sync when we’re back up.

Stay tuned for our Support Blog Update with a rundown of the fixes made.

All the best,

Your miCoach Team

Hi miCoachers,

Your comments, suggestions and feedback help us to continually improve our devices and website. Thanks to your feedback, we’ve been able to revamp many of our Guides and Tutorials. For example, see some improved guides listed below:

Error code content list

Error code 750 or 840 using the Pacer

Playing music while working out

miCoach SPEED_CELL not recognized by PC/Mac

Have a look at our Guides and Tutorial section to discover more and keep on rating! We’re constantly using your feedback and working hard to improve our guides in all languages.

You can also share feedback with us in the Ideas/Suggestions section or in our Discussions forum.

We welcome your ideas and comments!

Happy training,

Your miCoach Team

Hi miCoachers,

We’ve released an update of the miCoach mobile app for Android. This version brings some new features and fixes some existing issues. Here’s the lowdown:

- Want to compare your free workouts to track your progress? Our new Run Score feature will rate the workouts which are longer than 1.5km so you’ll be able to compare your performance across different workouts and distances. Based on the Run Score, you’ll get predicted race times for 5K, 10K, Half-Marathon and Marathon.

- In need of help on the go?  Now you can access the micoach.com Discussions direct from the App. Just go to Settings> Help & Tips> Knowledge Base.

- It pays again to put in the long distances – we’ve fixed error 3001 and this will also work on previously saved workouts

- Our improved start up workflow allows for easier access to the App for any user installing for the first time.

- Check out your routes in the App with our improved map loading/scrolling which fixes the centering issue for some regions.

- Fancy assessing yourself and updating your zones? Just go ahead as we’ve removed the issues affecting the Assessment Workouts.

We hope you have fun exploring the new feature and as always, happy training!

Your miCoach Team

Hi miCoachers,

Besides our Discussions section, there’s a new way to get interactive online support from miCoach.  We’d like to introduce you to the Support Tab on our Facebook fan page, our new official spot on Facebook for support posts!

Instead of posting on our Wall, we ask that you use this new Support Tab. This is a dedicated space for all your support related questions, comments and feedback.  Simply click on the appropriate product category to write your post or to read existing posts from other users. 

Small tip: when writing, it’s always best to provide some detail - on the product, issue or situation: that way we can provide you with faster and more qualitative support!

Be sure to hit “Like” on the Facebook Support Tab to help spread the word to other miCoachers.

So check it out!  We hope you like this new area dedicated to offering you more quality support.

Cheers,

Your miCoach Team

Hi miCoachers,

You’ve likely seen that an update (5.2.9) of the miCoach Manager is now available.

This optional update brings added support for Windows 8 and Mac 10.8 (OS X Mountain Lion) as well as some other fixes. For a rundown of these, please check out our miCoach Manager Guide.

All the best,

Your miCoach Team

Hi miCoachers,

Here’s a rundown of the latest top features and fixes from the March 12th update:

Features

- Stay in touch with your buddies by tagging them in forum posts. Whether you want to let someone know that you’ve found something cool or maybe want to mention someone when they’ve helped you out – this is all now possible with our new “@ mentioning” feature. We’ll let them know in their home status feed and under Invitations in Notifications.

- For everyone who is keen to get better and compete, especially those with SPEED_CELLs, we’ve added some new Strength and Flex Football Plans in all languages.

- micoach.com has been made even more mobile with Manage Routes now available on your Smartphones and Tablet PCs.

Fixes

- The Schedule page has been improved and will now fully load more quickly.

- Want to get the best set of results from your Strength and Flex training? Now you can merge your heart rate data after your workout again.

- For those who are interested in creating custom workouts, you can now edit the coaching method, add your own workout title, save your workout summary and the total times for interval training will be correctly displayed.

- If you’re looking to keep track of your workout schedule in your Google Calendar, iCal or Outlook, then you’ll be happy to know that the “COPY URL” is available again.

As always thanks for helping to make the miCoach Community what it is and be sure to check out our Discussions and here in the Support Blog for all the latest news.

All the best,

Your miCoach Team

Hi miCoachers,

Some of you are seeing a blank schedule when going to Manage tab>Schedule and our team is working hard on fixing this. 

In the meantime, here are some handy tips you can try which should allow you to see your Schedule and workout plan again:

1.  If you’re using Internet Explorer, try changing your browser to Google Chrome or Firefox. 

2.  Refresh your browser several times.

3.  If you have a current plan (good for you!), then check your Schedule from your Profile Page.  Thanks to miCoacher senna101 for sharing this with everyone on the forum!  Here are the steps:

   - Go to your Profile page (access this dropdown from your username)

   - See your Upcoming Workout in the top right corner

   - Click on the blue bar where the name of the workout is

   - You will see a preview of the workout in a pop-up window

   - Close this window and you should then see your Schedule.

We’re working as fast as we can to solve this and as always, we’ll keep you updated here on the progress.

Regards,

Your miCoach Team