Support Updates

miCoach Support is committed to keeping you informed and getting you back out and active faster. If you're seeking answers to any support related issue (technical, website problems, product failures, firmware upgrades, etc.) that haven't yet been resolved, be sure to check in here for the latest updates. Head to the support forums to discuss this with the community, or drop an email to support@micoach.com for further assistance.

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Sports App Login - Fixed

Posted by rugby13 May 23, 2013

Hi miCoachers,

For those of you who’ve been having issues logging in to the Sports Apps, we’re pleased to let you know that this has now been fixed. Please try to login again and let us know if this is not working for you. 

Some of you may still experience sync issues. There is a specific known issue which we’re working on and this should be resolved early next week. Stay tuned for further updates. 

Thanks to all the miCoachers who helped us in troubleshooting this and of course thank you to everyone for your patience and understanding.

All the best,

Your miCoach Team

295 Views 0 Comments Permalink Tags: running, soccer, ios, tennis, basketball, sports_apps
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Issues with miCoach Apps

Posted by rugby13 May 20, 2013

Hi miCoachers,

Just to give you all an update on the latest with the different App issues:

- No Sync or Login for SPEED_CELL Sports Apps (football, tennis, basketball & running) - we are looking into this with the highest priority. We believe that we've found the cause and we'll hopefully be able to make another statement on this in the next few days.

- iOS App 2.2 crashes - delete and reinstall the App is a solution for this issue.

- iOS App 2.2 - Error "2,104,3001" - if this is happening since the update then please try the following steps:

          - Save the workouts and try syncing from the Go section of the App

          - If the error persists then please take note of the stats of workouts since 14th May (to enter manually on the website)

- Android App 2.2 - Error "37,3001" - if this error has started after 14th May then please try the following steps:

          - Save the workouts and try syncing from the Go section of the App

          - If the error persists then please take note of the stats of workouts since 14th May (to enter manually on the website)

We'll update you again as soon as we have more information.

Thanks,

Your miCoach Team

393 Views 0 Comments Permalink
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miCoach Mobile App Update for iOS – Version 2.2

Posted by rugby13 May 17, 2013

Hi miCoachers,

An update to the miCoach mobile app for iOS has been released. Version 2.2 brings some new features and fixes. Here’s the lowdown:

- Want to compare your free workouts to track your progress? Our new Run Score feature will rate the workouts which are longer than 1.5km, so you’ll be able to compare your performance across different workouts and distances. Based on the Run Score, you’ll get your predicted race times for 5K, 10K, Half-Marathon and Marathon. Check out our Blog and Guide for more info!

ios1.pngios2.png

 

- For those lucky enough to have the Bluetooth HRM we’ve made it so that after the HRM has been paired for the first time, the App will automatically search for it when you start a workout.

- Fancy checking out your workout with the App on iPad? Well this just got better – graphical issues have been fixed and screen rotation improvements means you can now have your results in landscape mode.

- Auto-Pause/-Resume (beta functionality): as many of you requested we are trying to integrate auto-pause/-resume in case you stand still during your workout. Please try it out and provide feedback via the app as to whether it works for you. Check our Fourm post for more info and how to give your feedback.

We hope you have fun exploring the new feature and as always, happy training!

Your miCoach Team

337 Views 0 Comments Permalink Tags: iphone, app, auto_pause, run_score
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Website downtime - May 14th

Posted by rugby13 May 13, 2013

Hi miCoachers

There’ll be a website downtime on Tuesday 14th May starting at 8:30am (CET) and lasting for about 5 hours.

We’ll be doing some maintenance work on our website, as well as fixing some bugs. Login and syncing won’t be available during this time so please save your workouts and sync when we’re back up.

Stay tuned for our Support Blog Update with a rundown of the fixes made.

All the best,

Your miCoach Team

57 Views 0 Comments Permalink Tags: website, downtime, may_14
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Update regarding miCoach app for Android version 2.2

Posted by rugby13 May 7, 2013

Hi everyone,

In the last update of the miCoach app for Android version 2.2 we implemented some fixes and brought you our new Run Score feature, which we hope you’re enjoying.

Some of you have given us feedback, however, that you’re still experiencing some syncing issues (such as errors 27,3001 and 37,3001). We just want to let you know that we’re working hard to get these syncing errors fixed as soon as possible.

We’ll keep you updated on our progress so keep checking our support blog for new information.

Thanks for your continued support and cooperation.

All the best

Your miCoach Team

89 Views 0 Comments Permalink Tags: android, errors, 3001, 2.2
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Your Feedback on Guides and Tutorials

Posted by rugby13 May 2, 2013

Hi miCoachers,

Your comments, suggestions and feedback help us to continually improve our devices and website. Thanks to your feedback, we’ve been able to revamp many of our Guides and Tutorials. For example, see some improved guides listed below:

Error code content list

Error code 750 or 840 using the Pacer

Playing music while working out

miCoach SPEED_CELL not recognized by PC/Mac

Have a look at our Guides and Tutorial section to discover more and keep on rating! We’re constantly using your feedback and working hard to improve our guides in all languages.

You can also share feedback with us in the Ideas/Suggestions section or in our Discussions forum.

We welcome your ideas and comments!

Happy training,

Your miCoach Team

347 Views 0 Comments Permalink
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Short website update 

Posted by MissTennis1 Apr 29, 2013

Hi everyone,

There’ll be a small website update on Tuesday 30th April starting at 8:00am (CET) and lasting about 30 minutes.

We’ll be changing the search function of our Groups. When creating a group and inviting people to be part of it, you will now simply be able to search members by name instead of choosing them from an alphabetical list. 

Login won’t be available during this time but you will be able to sync your workouts. 

Thanks,

Your miCoach Team

358 Views 0 Comments Permalink
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Update for Android users – Version 2.2

Posted by MissTennis1 Apr 25, 2013

Hi miCoachers,

We’ve released an update of the miCoach mobile app for Android. This version brings some new features and fixes some existing issues. Here’s the lowdown:

- Want to compare your free workouts to track your progress? Our new Run Score feature will rate the workouts which are longer than 1.5km so you’ll be able to compare your performance across different workouts and distances. Based on the Run Score, you’ll get predicted race times for 5K, 10K, Half-Marathon and Marathon.

Screenshot_2013-04-16-06-59-10.pngScreenshot_2013-04-16-07-02-25.pngScreenshot_2013-04-16-07-02-30.pngScreenshot_2013-04-16-07-04-41.png

 

- In need of help on the go?  Now you can access the micoach.com Discussions direct from the App. Just go to Settings> Help & Tips> Knowledge Base.

- It pays again to put in the long distances – we’ve fixed error 3001 and this will also work on previously saved workouts

- Our improved start up workflow allows for easier access to the App for any user installing for the first time.

- Check out your routes in the App with our improved map loading/scrolling which fixes the centering issue for some regions.

- Fancy assessing yourself and updating your zones? Just go ahead as we’ve removed the issues affecting the Assessment Workouts.

We hope you have fun exploring the new feature and as always, happy training!

Your miCoach Team

165 Views 0 Comments Permalink
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April 16th Update – Fixes and Features

Posted by SportySpider1 Apr 23, 2013

Hi miCoachers,

Here’s the lowdown on the main features and fixes coming from our April 16th Web Update:

Features

  - The final stage of José Mourinho’s UEFA Champions League plans have been released. It’s final time and the net is waiting. Time to "turn training into gold".

        Training plan.PNG

  - Calling all coaches! Now you can manage your coaching circle from your tablet or mobile so you can follow your athletes even when you’re on the move.

Fixes

  - For football and tennis players we have made cropping SPEED_CELL workouts (app/web) and max speed calculations more consistent.

  - Up for a challenge or need some motivation? Finding local groups and searching for people to invite to your groups and challenges has been improved and is now much quicker.

  - With our server fixes you should have seen the last of your 3001 errors on the Android Mobile App.

  - We’ve introduced various browser compatibility and translation improvements.

  - Our @mentioning feature has been optimized so you can stay in touch with your miCoach buddies much more easily.

  - Viewing the calendar has been enhanced: it should now load quicker.

We hope you like what you see and have fun exploring the new features. As always we’ll keep you up to date on the latest news here on our Support Blog and in the Discussions area.

Thanks and all the best,

Your miCoach Team

992 Views 0 Comments Permalink Tags: features, update;, website;, fixes;
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New Facebook Support Tab

Posted by MissTennis1 Apr 22, 2013

Hi miCoachers,

Besides our Discussions section, there’s a new way to get interactive online support from miCoach.  We’d like to introduce you to the Support Tab on our Facebook fan page, our new official spot on Facebook for support posts!

Instead of posting on our Wall, we ask that you use this new Support Tab. This is a dedicated space for all your support related questions, comments and feedback.  Simply click on the appropriate product category to write your post or to read existing posts from other users. 

Small tip: when writing, it’s always best to provide some detail - on the product, issue or situation: that way we can provide you with faster and more qualitative support!

Be sure to hit “Like” on the Facebook Support Tab to help spread the word to other miCoachers.

So check it out!  We hope you like this new area dedicated to offering you more quality support.

Cheers,

Your miCoach Team

243 Views 0 Comments Permalink
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Website Update – April 16

Posted by rugby13 Apr 14, 2013

Hi miCoachers,

There’ll be a website update on Tuesday 16th April starting at 09:00 (CET) and lasting for about 3.5 hours.

Login and syncing won’t be available so please save your workouts and sync when we’re back up.

Stay tuned later in the week for our Support Updates Blog post with a rundown of what’s new.

All the best,

Your miCoach Team

69 Views Permalink Tags: update, website, downtime
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miCoach Manager Update 5.2.9

Posted by supportEN1 Apr 7, 2013

Hi miCoachers,

You’ve likely seen that an update (5.2.9) of the miCoach Manager is now available.

This optional update brings added support for Windows 8 and Mac 10.8 (OS X Mountain Lion) as well as some other fixes. For a rundown of these, please check out our miCoach Manager Guide.

All the best,

Your miCoach Team

162 Views 0 Comments Permalink
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Website Maintenance – March 25th

Posted by MissTennis1 Mar 23, 2013

Hi everyone,

On Monday 25th March between 7am and 11am CET, we’ll be doing some maintenance work in the datacentre which means login and sync won’t be available during this time.  Please save your workouts and sync later.

Thanks

Your miCoach team

69 Views 0 Comments Permalink
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March 12th Update – Fixes and Features

Posted by rugby13 Mar 20, 2013

Hi miCoachers,

Here’s a rundown of the latest top features and fixes from the March 12th update:

Features

- Stay in touch with your buddies by tagging them in forum posts. Whether you want to let someone know that you’ve found something cool or maybe want to mention someone when they’ve helped you out – this is all now possible with our new “@ mentioning” feature. We’ll let them know in their home status feed and under Invitations in Notifications.

tagging.PNG

- For everyone who is keen to get better and compete, especially those with SPEED_CELLs, we’ve added some new Strength and Flex Football Plans in all languages.

S&F UCL.png

- micoach.com has been made even more mobile with Manage Routes now available on your Smartphones and Tablet PCs.

    iOS miCoach.png

 

Fixes

- The Schedule page has been improved and will now fully load more quickly.

- Want to get the best set of results from your Strength and Flex training? Now you can merge your heart rate data after your workout again.

- For those who are interested in creating custom workouts, you can now edit the coaching method, add your own workout title, save your workout summary and the total times for interval training will be correctly displayed.

- If you’re looking to keep track of your workout schedule in your Google Calendar, iCal or Outlook, then you’ll be happy to know that the “COPY URL” is available again.

As always thanks for helping to make the miCoach Community what it is and be sure to check out our Discussions and here in the Support Blog for all the latest news.

All the best,

Your miCoach Team

793 Views 0 Comments Permalink Tags: update, features, march_12, fixes, support_blog
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Website Update – March 12th

Posted by SportySpider1 Mar 11, 2013

Hi miCoachers,

There’ll be a website update on Tuesday 12th March starting at 9am CET and lasting about 5 hours.

We’re fixing some current web issues and moving servers around to make the web run quicker. 

Login and syncing won’t be available during this time so please save your workouts and sync when we’re back up.

We’ll be posting a support blog with a list of the main fixes from this and will let you when this is up. 

Thanks and all the best,

Your miCoach Team

75 Views 0 Comments Permalink
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